Cherryl Emerson Email & Phone Number

Annapolis, MD, US

Washington D.C. Metro Area

• Provide dynamic assistance to Human Resources Specialists throughout the Department of Veterans Affairs by successfully identifying, troubleshooting, evaluating, and tracking system-related end-user HR inquiries..
• Support Human Resource Information Systems (HRIS) systems utilized throughout Veteran Affairs (VA) including HRsmart (HR Customer Relatsionship Platform), PEGA (Business Process Management / Customer Relationship.
• Generate weekly, monthly, and quarterly dashboards synthesizing over 150,000 data points using MS Excel and MS PowerPoint for the purpose of communicating team productivity to leadership, analyzing trends, making.
• Support the project and government program team in developing and maintaining both technical and procedural documentation, including written Standards of Operational Procedures (SOPs) for Service Desk staff and.
• Provide consistent support, guidance and recommendations to clients regarding ways to streamline and improve processes for requesting user access and in completing other HR actions.
• Subject Matter Expert for HR Smart (Human Resource portal used by VA) in order to troubleshoot technical issues related to software changes or hard-coded problems within the system

Largo, Maryland, United States

• Demonstrate strong knowledge of HRIT systems used throughout Veteran Affairs
• Identify, troubleshoot, evaluate, and track system related End User HR inquiries
• Respond to end-user inquiries on HR operational business processes and practices associated with HRIT systems portfolio
• Provide recommendations to the client on ways to streamline and/or improve processes for requesting user access
• Subject Matter Expert for HR Smart (Human Resource portal used by VA) in order to troubleshoot technical issues related to software changes or hard-coded problems within the system.
• Number one on the team for resolving requests and maintaining highest level of customer satisfaction

Annapolis, MD

• Responsible for tracking hardware inventory
• Create and update technical documents and operational procedures
• Join new computers to the domain so group policies can be applied to the computer
• Return defective equipment/parts to maintenance inventory to ensure proper spare parts levels
• Diagnose and quickly resolve Windows 7/10 configuration and connectivity issues to help minimize downtime
• Responsible for building operating system gold images for mass deployment to County employee desktops

Springfield, Virginia

• Ensured that preparation functions on remitted customer transactions are processed according to defined customer's instructions.
• Received incoming mails, inspect transactions, and contents for processing.
• Performed batch checks for systems input and attach appropriate invoices to check copies

Andrews Airforce Base, MD

• Assisted new and existing customers with the purchases of wireless equipment
• Generated new sales opportunities with the use of promotional products and services
• Responded to customer inquiries and execution of warranty claims

Bachelor'S Degree, Cybersecurity/Networking

Associate Degree, Computer Information Assurance And Cybersecurity - Networking, Computer Network Management

Activities and Societies: Phi Theta Kappa, Honor Society International

Bachelor Of Education (Bed), Elementary Education And Teaching, Elementary