Cherry Luk Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Achievements:• Achieved 10% growth in store sales in FY17 compared to FY16.• Trained a high performing team and became one of the top 10 stores in NSW.Description:• Customer experience – deliver premium customer experience through on brand teams, product knowledge and customer care, and build a strong VIP customer base.• Maximise Store performance through driving sales and KPIs – display commercial awareness regarding customer profile, product lines, and competitor activity. Monitor store performance through weekly, monthly and yearly reports, and implement team training to achieve store budgets.• Leadership, team management and training – develop and inspire a team of passionate and energetic sales ambassadors, recruiting key roles in line with business needs and brand guidelines, roster management through time and attendance system, and promote team learning by ensuring thorough induction process, monthly workshops, sales reviews and floor walks are organised• Visual Merchandising – ensure visual merchandising, housekeeping and store presentation are in line with brand standards and VM directions.• Cost Management – effective management of monthly wage budgets, and all store related costs.• Stock Management – management of incoming stock and transfers to minimise shrinkage, loss prevention and theft awareness, plan and conduct efficient stocktake as per company guidelines and procedures. Identify popular/slow moving styles and report to Regional Manager to maximise sales opportunities.• Online Customer Orders – locate and pack items for online customer orders. Ensure fulfilment rates meet company targets, and high level of accuracy is carried out by all team members.

Support the Store Manager on maximising store performance through key areas of team management, sales, visual merchandising, stock management, expense control and customer service.

Sydney, Australia

Provide excellent customer service, meet team and personal sales targets each month, and assist with visual merchandising and keep department tidy. Improved my ability to multitask while working in a fast paced industry during seasonal sale periods.

Sydney, Australia

Provide excellent customer service, meet team sales targets each month, and assist with visual merchandising and stock management.

Sydney, Australia

Basic patternmaking and tailoring, sewing samples and preparation work for the designer’s upcoming season, as well as running errands for the designer. This role also allowed me to learn about seasonal fabric trends for upcoming menswear collections. Unpaid Internship.

Sydney, Australia

Merchandising and general up keeping of the showroom, assisting the showroom manager in the daily running of the showroom, as well as preparation for brand campaigns. Unpaid Internship.

Bachelor Of Design In Fashion And Textiles (Honours), Fashion/Apparel Design

Certificate Iii, Accounts Administration, Accounting

Data entry, processing accounts payable/receivable, prepare financial reports, payroll.

Education record