Cherry Jalloh Email & Phone Number

Richmond, Virginia, United States

Manage relocation process by collaborating with external vendor and internal partners. Provide support to associates and future associates who are in the process of relocating for a new position.

Richmond, Virginia, United States

Responsible for the daily intake, review and documentation and routing for Ethics Complaints, determination of Conflict of Interest disclosures, and review of potential conflicts of internal and external applications.

Richmond, Virginia Area

Coordinated and executed key quality assurance reviews. Provided major input to planning and testing, as well as identification, development, and documentation of exceptions related to quality assurance reviews.

Richmond, Va

Conduct recruiting specific quality assurance checks, and other quality assurance testing measurements that provide information critical to assessing process execution and candidate experience.

Chester, Va

Monitored and evaluated associate performance against established performance metrics to determine level of adherence to company policies and procedures. Was responsible for partnering with Quality Specialists to research existing processes and monitor risks associated with business processes.

Glen Allen, Va

Process fraud cases dealing accounts that have been compromised by fraudulent activity. Thorough investigations are done to determine if actual fraud was committed. Customer’s account is scrutinized in order to determine this information.

Glen Allen, Virginia

Logistically managed new hired agents and organized tenured agents to commute from one facility to another. This ensured the newly hired staff received the proper amount of hands on exposure to supporting material and information for their roles. Coordinated schedules for floor walkers during on the job training in order to assist the newly hired agents. Coordinated management coverage during on the job training.

Responsibilities included verifying commercial loan requests and completeness of loans. Making sure of accuracy to detail, researching problems involving commercial loan accounts, replying to telephone calls and emails from loan closers and bankers, monitoring progress on incomplete information, keying loan information into a database and spreadsheets; distributing loans to document specialists.

Responsibilities included performing data entry on the Compass system from data requests received on a daily basis. Data entry is performed for all Compass transactions; payments advances and client indicative information using 10-key. Identifying and resolving error messages and assisting with resolving system outages as they relate to the data entry process with the necessary speed and accuracy. Processing transactions while meeting daily, monthly and quarterly deadlines. Completing general ledger tickets.

Responsibilities included classifying and naming commercial loan documents and arranging materials for scanning, inputting information for duplication and rearranging loan materials on an image system when needed; 10-key. Scanning. This was done with little or no supervision.

Bachelor'S, Human Resources

Associates, Business Management

Diploma