Key responsibilities include leading business strategy, optimizing processes, supporting team development, assisting in impactful event execution, and refining the company’s online presence. Additionally, I played a key role in kickstarting a partnership program that contributed to revenue growth and strengthened long-term alliances and brand exposure. I collaborate closely with leadership to ensure alignment with business objectives while fostering a culture of collaboration and performance.---For over three decades, Elite has been dedicated to empowering automotive professionals to thrive, grow sustainably, and rediscover their personal lives. Our commitment shines through in our range of offerings – from sales training and management coaching to the supportive mastermind peer group. With Elite, you step into the world of industry veterans and leaders, experiencing tried-and-true methods that cultivate lasting success.At Elite, three words encapsulate our essence – People, Principles, and Results. These words define who we are since our inception in 1990, setting us apart in the industry. Our mission is simple yet impactful: to help automotive professionals achieve their dreams, while uplifting an industry we hold dear. What drives us is unwavering ethics and the trust bestowed upon us.Did we mention our 1:1 coaching program has no contracts?

Elevated customer experience through process and product innovation, consistently achieving quarterly KPIs, and managing a portfolio worth tens of millions for enterprise and global 500 companies. Delivered impactful presentations to C-Suite leaders and staff, leveraging data-analysis skills for strategic decision-making. Fostered long-term relationships and garnered trust with key partners and stakeholders. ● Maintained 100% logo retention throughout my tenure, while also expanding select accounts by up to 900% (200k -> 2M) as well as expanding from targeted cohorts to Enterprise-wide solutions.● Enhanced overall efficiency and sense of belonging by mentoring new and current team members, thus reducing ramp time and guiding their growth and advancement.● Consistently achieved 100% quarterly NPS (as well as 100% account response rates) while overseeing a portfolio worth tens of millions for enterprise and global 500 companies through fostering relationships built on trust and excellence.● Spearheaded multiple cross-functional process and product innovations to elevate customer experience and mitigate risk, most recently serving as a product SME that resulted in boosting key functionality usage by 30+%.● Delivered impactful Business Reviews to C-suite leaders and solution presentations to client's workforce, highlighting solution value with data-driven insights to propel action and meaningful changes.● Empowered customers to maximize their investment by being a strategic thought partner and making value-based business recommendations while balancing ROI, scale, and time to market.

Managed partner & client relationships, drove product adoption and ensure clients leverage solutions to achieve full potential value to create raving fans and loyal customers. Built relationships with key stakeholders to become a trusted advocate and event technology expert. Entrusted to manage company’s key partnerships and Enterprise accounts.● Consistently achieved target success metrics including ARR, NRR, NPS, and renewal and expansion percentages rates. ● Led growth and expansion of existing accounts through strategic planning, targeted outreach and collaborative efforts with key stakeholders. ● Built framework for Attendify’s partner program that enables Attendify to grow through strong partnerships that recommend and sell Attendify to their customer base. ● Collaborated with teams across the company including marketing, sales, development, support and accounting to ensure alignment, co-create seamless processes and represent the voice of the customer.

Earned promotion to newly formed role due to performance excellence, leadership initiative and value-added contributions. Drive business development and revenue growth of 200+ partners across the West Coast as a key cross-functional leader in a cutting-edge private company generating $100M+ in annual revenue per year.● Fueled enterprise growth, cultivating lucrative relationships, and coaching partners for onboarding and successful business models.● Received accolades for propelling a 47% YoY sales increase in an underperforming zone, leading to productivity doubling and transfer to the West Coast; achieving 30% YoY profit gains.● Pioneered Partner Account Executive role, creating SOPs, processes, training, and critical tools for workforce efficiency.● Achieved highest customer health scores by empowering partners, minimizing churn, and maximizing software utilization.● Collaborated with internal departments for partner satisfaction across divisions, identifying revenue-enhancing opportunities, and streamlining operations.

Earned promotion to Team Lead within first nine months of tenure due to leadership demonstrated while serving small businesses, supporting revenue growth and customizing software set-up to individual enterprise needs. Served as a pilot member for testing and innovating service as part of the new onboarding kickstarts. ● Attained the Company Delight Award within the first year, earning recognition from the Founder for top Customer Health Scores.● Developed and coached team members as Team Lead, employing innovative methods to enhance engagement and motivation.● Drove Customer Health Score enhancement, securing a prestigious Q3 2016 award and the Company Delight Award in the inaugural year, acknowledged by the CEO for surpassing customer success benchmarks.● Analyzed churn prevention, enhancing retention and engagement through effective kickstart/onboarding programs, contributing to a transformed corporate culture.

Accomplished successful and long-term tenure while catalyzing revenue growth, brand awareness and an increase in student enrollment rates. Led cross-functional role, innovating and executing marketing campaigns, staff training, front desk operations, and media coverage (including Good Morning, America and Today Show). Highlights include intermittent General Manager role, digital marketing leadership, community outreach, drowning prevention presentations, student retention and staff cultural transformation.

Executed upon multiple initiatives, from teaching gymnastics classes and promoting programs to providing tours and aiding in registration. Employed top-tier customer service to enhance satisfaction, retention, and referrals. Increased special event registration by 30% through relationship-building and innovative marketing strategies, while leading promotions for sales growth.