Cherry Cheung Email and Phone Number
Customer management leader with +15 year experience in digital and luxury retail business across APAC, with a successful background in contact center start up and management. A board range of experience gained from YOOX NET-A-PORTER GROUP, Yahoo! and Ralph Lauren, seeking for new challenges in lululemon. Specialities: Regional Contact Center Management - Startup | Operation | Driving Sales, Customer Retention, Outsourcing Vendor Management, Customer Satisfaction & Quality Assurance Strategy
Lululemon
View- Website:
- lululemon.com
- Employees:
- 12322
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Senior Manager, Guest Support (Gec), Digital & Omni ApacLululemon Feb 2024 - PresentLeading an efficient and high-performing APAC guest support center in 4 physical locations, defining and executing key operational initiatives to support lululemon's Power of Three x 2 growth strategy plan.
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Apac Sales & Customer Care ManagementYoox Net-A-Porter Group Jan 2015 - Jan 2024My position will oversee the Sales and Customer Care team for the Group's APAC Markets. Reporting to the Global Director of Sales and Customer Care, I will be responsible for executing the sales and service strategy, maintaining an exceptional and luxury service experience for our global customers. -
Director Of Contact Center, Asia E-CommercePolo Ralph Lauren Oct 2011 - Aug 2013 -
Programme Manager, Apac RegionTcc - Changing Shopper Behaviour May 2010 - Oct 2011I am specialized in designing and managing marketing programmes that change shopper behaviour, especially in uplifting customer loyalty and driving sales revenue for retail chain stores with strong local presence in the region. -
Customer Care Manager, Apac RegionYahoo! May 2008 - May 2010 -
Manager, Customer Relationship Management (Crm)Hongkong Post Nov 2005 - May 2008 -
Manager, Post-Sales Of It EquipmentPccw May 2000 - Nov 2005
Cherry Cheung Education Details
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Corporate Communications -
Chinese Law
Frequently Asked Questions about Cherry Cheung
What company does Cherry Cheung work for?
Cherry Cheung works for Lululemon
What is Cherry Cheung's role at the current company?
Cherry Cheung's current role is APAC Customer Care & Contact Center Management with 15+ years Experience | Luxury & Lifestyle | Digital & Omni.
What schools did Cherry Cheung attend?
Cherry Cheung attended The Chinese University Of Hong Kong, Tsinghua University, The Chinese University Of Hong Kong.
Who are Cherry Cheung's colleagues?
Cherry Cheung's colleagues are Connor L., Sarah Feng, Leah Jacques, Covie Ungos, Christopher Ivery, Mai Hoang, Jacob Barfield.
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