As a Strategic Planning Analyst, I support the organization’s strategic planning and execution efforts, ensuring initiatives align with long-term goals. My role involves providing insights and analysis to identify growth opportunities, mitigate risks, and support data-driven decision-making. By blending analytical skills and foresight, I assess change delivery trends, value stream team planning data, and business needs, translating complex information into actionable insights. I help shape the organization's future, ensuring short-term actions align with long-term goals to maintain competitiveness.Key Responsibilities:Collaborating with Cross-Functional Teams: Gather data and understand business needs across departments.Identifying Trends and Patterns: Analyze data to uncover opportunities for growth and efficiency.Creating Reports and Presentations: Clearly communicate analytical findings to stakeholders.Supporting Management: Provide ad-hoc analysis, strategic planning, and project management.Ensuring Compliance: Ensure planning activities comply with industry regulations and organizational policies.Utilizing Advanced Analytics Tools: Enhance projection and report accuracy using tools like Azure DevOps and Power BI.Developing Planning Systems: Participate in developing and implementing effective planning systems and processes.Training and Support: Educate and support other departments in data-driven decision-making practices.Key Achievements:✔Aligned Enterprise Activities: Facilitated quarterly planning activities and provided guidance on strategic change proposals, ensuring alignment with executive focus.✔Dashboard Development: Developed and implemented dashboard systems using Azure DevOps and Power BI, enhancing data visibility and informed decision-making.✔Process Improvement: Led process improvement sessions to streamline strategic transformation initiatives, driving operational efficiency and supporting organizational goals.

Workforce & Resource planning ✔ Proven experience of effective and efficient management of workforce (EST technicians) & workload with the use of strong leadership skills, problem solving capabilities, clear and concise communication skills and by prioritising work and meeting deadlines which helped the organisation reduce costs and meet business targets.Client Relationship & Key Accounts support✔ Maintains and manages the professional relationship with key customers by tracking and reporting job progress and effectively communicating relevant job information to stakeholders – Internal and External. ✔ Preparing annual budgets and cost estimates for up to 500 facilities in one spreadsheet to clients for their next financial year preparations which required a high level of data analysis, quality focus, and excellent attention to detail.✔ Proven management and relationship building skills by successfully maintaining a collaborative relationship with key customer accounts’ stakeholders while ensuring service level agreements (SLAs) are metTeam Leader: ✔ Led and coached a small team of service delivery coordinators as needed.Office Administration | Customer Service✔ Managing queries from customers regarding scheduled dates and appointments and ensuring access or coordination is carried out for successful facility visits to take place.✔ Provided administrative support to the sales manager, and managing director.✔ Maintenance of stock levels of consumables, and stationery.

MAIN ROLE: Led a small team of service delivery coordinators who manages the workload and schedules of EST technicians around the country while mainly managing the schedules of 21 technicians across Auckland Region►Proven great coordination, planning and organisational skills when I successfully managed compliance service work for technicians based in Auckland region (the biggest region with the most complicated jobs) and ensured that scheduled works ran smoothly, within the scope, requirements, budget, and schedule through constant communication with internal and external stakeholders while promptly addressing risks and issues as they arise.► Effectively managing the busy job schedule for EST technicians in Auckland region► Provides quoting, book electrical testing appointments and coordinating service works► Utilising workload forecasts to maximise the utilisation of the human resources and manage availability based on customer expectations.► Demonstrated experience in supervising and leading a team of diverse individuals by providing mentorship and support to subordinate staff to ensure optimal performance, efficient and effective delivery of services.

MAIN ROLE: Inbound and outbound calling to both stakeholders and internal teams to coordinate and schedule compliance service work. Managed and maintained a database of clients who uses our services and looked after them for the whole lifecycle from the first phone call to completion of work.►Proven ability to grasp new concepts and ideas easily by quickly getting up to speed with the system, tools, and processes in a significantly short amount of time. Within two to three months, I was already confident in performing several tasks such as answering phone calls, emails, booking and scheduling works, invoicing, creating certificates, and sending out reports while ensuring that technicians in South Island and Central/South North Island have full and efficient schedules daily.► Effectively handled the pressure of managing small to big work projects with demands, needs and requirements that conflicts with other stakeholders (technicians and internal management). Successfully balanced these conflicts and delivered the needs and met the demands and requirements of all stakeholders through negotiation skills, and excellent coordination, planning and organisation skills. ►Demonstrated a positive attitude towards work as demonstrated by going extra mile by staying late and jumping into work as the need arises while remaining calm and understanding that it is part of the learning process.

Key Achievements:✔Displayed outstanding customer service and ability to own the situation when a customer tried to return a product even if it was not faulty or damaged✔Demonstrated initiative in maintaining good housekeeping by organising store merchandise properly, thus creating spaces for everything

►Provided quality customer service as first point of contact.►Provided general administrative and clerical support, including mailing, appointment setting, updating and uploading company website and database content, and email management using MS Outlook.►Carried out data entry into the advertising systems and such websites as Craigslist, Realtor.com, Postlets, QuickBooks, etc.►Provided support to hiring managers and staff; played an active part in most training programs whilst also undertaking personal technical trainings as necessary.Key Achievements:✔ Successfully took up leadership role when the team reduced to 2 members.✔ Effectively delegated tasks, scheduled meetings, and more to ensure that we caught up with work.

►Professional representation as first point of contact; answered technical calls from AT&T U-verse customers from across the USA.►Skilfully assisted customers in solving their internet and cable connection problems by walking them through the provided troubleshooting steps and additional services as necessary.►Accepted and processed customer and management feedback constructively, thereby progressively improving service levels through appropriate responses and adjustments.Key Achievements:✔Demonstrated outstanding customer service when assisting an 80-year old client who lost her connection but was not technical savvy.✔Effectively walked the customer through the steps to reconnecting her computer, demonstrating patience, perseverance, and willingness to go the extra mile.

►Assisted the Business Owner in facilitating efficient operations; supervised personnel responsibilities and recommended changes to policies or procedures to improve operation.►Performed data entry operations as necessary to keep accounts receivable and payable accurate and updated.►Responsible for staffing the business; created job descriptions, running advertisements for open positions, handling interviews, and hiring new staff.►Prepared staff payroll; reconciled the payroll ledger, and set up new employees on the system.Key Achievements:✔Successfully introduced the Layby Program to give opportunities to people wanting to purchase our merchandise but lacked the sufficient funds.✔Contributed to the 20 to 30% increase in sales (within 6 months) due to a long list of sign ups, which were mostly students.