Cheryl Wray Email & Phone Number

Roanoke, Va, Us

Roanoke, Va, Us

Roanoke, Va, Us

Roanoke, Va, Us

Responsible for the overall administration, coordination, and evaluation of the human resources function.

Waltham, Ma, Us

Responsible for the growth and management of the Human Resources department to support a 30 employee company in 2007 to over 115 employees in 2014 with multiple locations and statesCreated and implemented a talent management process to improve long and short term objectives by improving quality of hires and diversity goals within the organization. This process included utilizing video interviewing, behavioral and skills assessment testing and a team approach in recruiting efforts.Introduced and implemented a performance management process that linked company objectives with employee objectives and career development. Managers/supervisors reviewed progress quarterly with employees to ensure everyone remained on target. Asked by the CEO to lead payroll operations for a one year period which consisted of the management of the payroll, tax and benefits departments as well as the HR department. This consisted of leading a team of 40+ employees in 3 locations.Maintained a 95% retention rate for 5 years and over 90% retention rate for 7 yearsDeveloped an employee feedback program with a 70% improvement in employee survey scores the first yearResponsible for implementing progressive benefit programs that resulted in significant savings to the company every year for the past 3 years while healthcare costs where on the riseSuccessfully identified and recruited top talent from 30 employees in 2007 to over 115 in 2014 which consisted of exempt, nonexempt, upper management, development, technology and client service positions.Recommended and implemented policies and programs for effective management of the people resources such as creation of a hiring process, outplacement and severance programs and policies, corrective action and performance improvement processes and more.Designed an employee training program utilizing a Learning Management System and web based video recording tools that allowed for employee driven training

Waltham, Ma, Us

Lead payroll operations which included tax services and payroll services for 3 locations

Designed and implemented an internal employee training program designed to meet the long and short term objectives of on boarding and training new employees within a specified time frame as well as outlining career growth objectives for employeesCreated and administered company training courses and programs including new hire orientation, customer service and payroll certification programsPromoted from Human Resources Administrator

Responsible for identifying employee needs and problems to provide personalized service through counseling, training, and developmentAssisted with on boarding and training new employeesMaintained an excellent relationship with over 140 employees through payroll processing and benefits administrationResponsible for recruiting qualified candidates for multiple locations Maintained up-to-date knowledge of HR laws and procedures

Dallas, Texas, Us

Responsible for managing and training staff of 6 employees responsible for input of new customer dataMaintained high level of customer satisfaction through accurate and rapid input of customer dataEnsured continued relations with customers by resolving customer complaints in a timely manner and training team members to resolve and troubleshoot issues

Business Administration And Management, General

Business Administration