Cheryl Bedard Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Westborough, Massachusetts, United States

Westborough, Massachusetts, United States

Weston, Massachusetts, United States

• ATS Program Director reporting to the CEO of a start-up inpatient addiction treatment center • Direct program development and organizational objectives• Overall responsibility for the daily operations of the ATS program and assist with oversite of the clinical stabilization program (CSS)• Collaborate with Senior Leadership to establish, update and implement new program policies and procedures• Responsible for ensuring regulatory compliance with federal and state standards• Provide an optimum environment for patients’ recovery by maintaining a supportive and engaging setting, excellence in customer service, and ensuring that patients receive quality services that support their goals for recovery• Address patient grievances, monitor for trends, and introduce required modifications to the program• Recruit, train, supervise, and provide mentoring to front-end staff, Admission Liaisons & 24/7 Call Center, and Recovery Support Specialists• Ensure patient oversite is being consistently conducted and documented• Develop and maintain oversite of all admission processes and aftercare follow up• Work with clinical, nursing, and medical staff to ensure all admissions meet clinical and ASAM (American Society of Addiction Medicine) patient placement criteria for admission• Review and analyze all patients’ admission and discharge activity to ensure that processes are working optimally and that the program is working effectively with partnering programs• Create executive insight reports

• Performed operational reviews of front-end services to analyze business processes, determine admission barriers and training needs• Presented recommendations and potential options for problem resolution and improvements to increase efficiency • Defined problem areas for compliance, accuracy, and productivity• Created a Bed Needs Assessment for commercially insured and publicly insured clients in the Fall River, MA area

Westborough, Massachusetts, United States

• Appointed by C-Level Management to evaluate and renovate the client admission process• Responsible for the complete oversite and quality of the 24/7 Admissions Department and Call Center• Coordinated with the appropriate clinical, nursing, and medical staff to ensure incoming clients met clinical and ASAM (American Society of Addiction Medicine) patient placement criteria for admission• Ensured communication and collaboration between the Admissions Department, multiple inpatient and outpatient sites and departments, as well as external partners and referral sources• Instituted a Continuous Improvement Program (CI) on call quality, outbound referrals, and discharging client satisfaction• Maximized community awareness of programs and services through outreach and customer support• Developed and implemented census growth plans• Applied analytical skills to develop, improve and maintain reports for tracking growth• Guided and ensured strong customer, referrer, and payor satisfaction; appropriate market penetration; positive public image; maximization of program quality and average Daily Census goals• Responsible for all data systems, including Netsmart Avatar, Salesforce, and the Fuze phone system platform

Worcester, Ma

• Built brand awareness of programs and services through customer support and community outreach efforts• Worked closely with law enforcement, drug courts, district attorneys, county outreach programs, hospitals, schools, and partner programs to support initiatives to help heighten awareness and to fight addiction and the opioid epidemic.• Provided support to Executive leadership through the introduction of data analytics, strategic planning, project facilitation, productivity, operations improvement, and report generation to identify potential barriers and give insights to improve profitability• Collaborated with Executive Leadership to define key metrics and identify opportunities to unlock new growth in the business• Utilized analytical skills and business perspective to analyze incoming and outgoing referral activity, outcomes of referred clients, and performance while identifying existing barriers to census development and implementing solutions• Responsible for implementing the company's marketing and business development plan and for designing systems, workflows, documentation, and reporting analytics to support optimal admission and referral management• Monitored and analyzed client and industry trends to identify strengths and areas for improvement• Company administrator for Salesforce.com, supporting vital business functions

Westborough, Ma

• Oversaw the Patient Accounts process and Coordinators, including planning, organizing, directing, coordinating, and managing functions, systems, and activities of the overall patient accounts department• Established and maintained department-customer service standards and expectations• Implemented and maintained various aspects of billing operations and outstanding accounts receivable• Ensured timely and accurate up-front revenue reporting through prompt follow-up of accounts and pursued and resolved outstanding patient balances and issues• Oversaw weekly, monthly, and yearly onsite patient accounts revenue collection• Responsible for managing the effective flow of communication and data within patient accounts, benefits verification, and cash collections