• Head of a team of Commercial Managers and Support Engineers to deliver the Service strategy to UK and Ireland Onshore customer base- Account and relationship management of large-scale complex utilities, to independent developers and infrastructure investment funds• The customer's primary contact for commercial and contractual issues in Vestas • Providing technical solutions, resolving disputes and maintaining an exemplary level of service. • Project managing solutions utilising a range of stakeholders from across Vestas • Ensure contracts are performing financially to budget, handling commercial and financial risk. • Management of change and improvement projects to support business growth and drive high performance culture• Deliver NPS promoter status, UK and Ireland aftersales revenue target, ensure performance of large client portfolio via successful operational outputs- Formulate strategy to support Commercial growth of UK and Ireland contracts - 2.7GW to 5GW planned up to 2025

Responsibilities:• Account management of large-scale complex Customers, including Asset Management companies, Utilities, Developers and Infrastructure Investment Funds • Manage and maintain excellent customer relationships, driving customer satisfaction/loyalty • Primary contact for Customers in relation to commercial, legal and contractual issues in Vestas • Work with Key Stakeholders to provide technical solutions, resolve disputes and drive excellent service, manage solutions and projects• Ensure contracts are performing both financially and availability on target and drive revenue growth via savings and time and material workAchievements:• Developed Account Plan strategy/format, rolled out across CSM team and provided training and templates to NCE Management• Project managed successful decommissioning of major incidents and resulting investigation• Revenue capture of several hundred thousand GBP, challenging/analysis of energy output figures • Developed templates and implemented CLS program and structure, rolled out across UK and Ire

Experienced Program Manager with a portfolio of Medical, Technology, Consumer and MOD clients. Responsibilities:Leading teams of cross functional experts, in the delivery of a wide range of customer focused products and services, whilst supporting the development and implementation of project, pricing and programme strategies. Balancing the profitability and growth of accounts, alongside the highest level of Customer Satisfaction. P&L and contractual responsibility for several large accounts (circa $15m p.a); including HP, Philips, Cardinal Health, Agilent, Aquila, John Lewis and British Gas.Achievements:• Identified and rolled out several key process and customer cost saving initiatives ($2m savings)• Formulated and delivered corrective action plans to significantly improve NPS scores (4-5 to 9-10)• Development of sales pipeline, generated $3m p.a revenue through new business and upselling• Identified areas of revenue leakage, savings of over $1m • Worked with IT teams to develop a new portal solution for management of customer asset base • Led engineering teams in UK/Europe to significantly improve KPI’s and reporting capability• Acted as the primary customer interface in the delivery of major projects, such as the roll out of a HP repair program across UK, Spain, Budapest.

Responsibilities:Delivering consultancy support to progressive SME’s, undertaking detailed reviews and proposing solutions for growth and development. Achievements:• Successfully developed a portfolio of 100+ clients through prospecting and networking• Led 2012 Olympics Business Network project, assisted clients with tendering opportunities, leading to generation of additional £3m of turnover for clients• Provided ongoing support for businesses, leading to productivity improvements and employee development. Increased SME profitability through growth and solution implementation - £6m p.a turnover increase across client base

Responsibilities:Management of BAE Systems sales pipeline, scoping and drafting service requirements for potential new business. Management and analysis of all Corporate Board performance reporting.Achievements:• Improved Key Customer relationships through effective Account Management (red to green status, saving penalties of up to £500k p.a)• Led several quality and continuous improvement projects, including sales pipeline leakage, which generated additional revenue of £300-550k p.a• Increased sales revenue by £450k p.a through identified Service Spec Changes for Key Accounts

Responsibilities:Working with Key Customers on service issues to improve delivery and satisfaction. Adviser to Senior Management and Directors on problem areas, offering solutions to improve industry performance and productivity. Management of compensation budget and change management initiatives.Achievements:• Developed customer contact ‘right first time’ strategies i.e. CST performance linked to objectives helped to improve customer satisfaction overall by over 10%• Devised penalty scheme to recharge compensation to business unit’s budgets – ultimately improving performance and productivity

Responsibilities:Analysis of economic data and trends to support major strategic decisions. Project management of yearly economic return, ensuring compliance with OFWAT Regulations and accurate final submission.Achievements:• Improved June return performance results by working closely with Directors and teams across UU, implementing industry best practice and identifying improvement areas. Contributed to a significant decrease in penalties imposed by the regulator.

RESPONSIBILITIES AND ACHIEVEMENTS