Cheryl Boyd Email & Phone Number

• Currently employed at DFAS in Accounts Receivable – Fuels.
• Posts and researches payments in EBS (Enterprise Business System) using various screens.
• Sends monthly bills and dunning letters using DARTS (Dept. 97 Reconciliation Reporting Tool.). Creates and closes DARTS tickets.
• Researches payments using CCD (Check Collection Database) and REX (Remittance Express Collection Database.)
• Retrieves monthly bills, logs progress and status of bills and dunning letters adhering to current escalation procedures using EART (EBS AR Tracking System.)
• Researches and Reconciles money in suspended accounts using DRRT.

Columbus, OH

• Deliver attentive, personalized, legendary customer service resulting in repeat business and client referrals.
• Schedule and manage every aspect of business while meeting critical customer demands and deadlines.
• Demonstrate ability to handle very sensitive, discreet information with tact and diplomacy.
• Consult with customers to develop their personalized photography needs and portfolios.
• Manage photography business using QuickBooks Software and execute all sales and marketing functions.
• Create artistic photographs for clients while making photo shoots easy and efficient.

Columbus, Ohio

• Performs the Accounts Receivable & Accounts Payable functions for the company using IONIC (Abacus) software.
• Soothes and comforts distressed families on a regular basis that are in highly emotional states.
• Assists indigent families with Social Security and VA benefits.
• Orchestrates, designs & delivers Care Giver Marketing baskets for Hospices & Chaplains multiple times per year.
• Creates beautiful video slideshows to be viewed at memorial services.
• Supports the Funeral Directors; Organizes the office space; Maintains schedules; Juggles multiple tasks by the minute.

Belmont County Courthouse, St. Clairsville, Ohio

• Performed “Due Diligence” duties.
• Researched Probates, Guardianships, Divorces and Civil Cases requested by lawyers and pulled pertinent data.
• Located and pulled Deeds, Leases, Mortgages, Mortgage Releases, Powers of Attorney, Affidavits, Marriage Certificates & Wills as requested by the Texas team.
• Converted the documents to PDF and uploaded them daily.
• Tracked billing, expenses & mileage using iLandman Software.

Dublin, OH

• Understood customer and market export requirements, performed due diligence associated with export orders, processed the orders in SAP, managed the end to end export sales order fulfillment process and associated.
• Collaborated with supply chain partners and third party transportation partners to determine the most effective way to execute order fulfillment for the customer.
• Screened all parties included in the transaction (customers, third parties, banks, freight forwarders, countries) using the Denied Parties screening tool.
• Determined export controls (EAR, ITAR, OFAC, DEA, HTS, License, End Use Certificates) applicable to the order and coordinated efforts with the regulatory compliance team as needed.
• Entered terms of sale, coordinated account set up and entered export sales orders into SAP.
• Coordinated planned activities with Logistics, Plants and Warehouses, Transportation Partners (Freight Forwarders, Carriers, and Steamship Lines) Third Party Vendors and Credit.

Columbus, OH

• Set up law firm using QuickBooks Software; tracked client expenses; managed the firm’s IOLTA (trust account); developed customized financial reports for attorneys; finalized accounting for closed cases.
• Oversaw every aspect of banking and accounting, including payroll and taxes.
• Interviewed and hired employees; directed the work of three paralegals.
• Planned and managed all aspects of two office relocations, ensuring work was done on time, within budget and that business was fully functional with no disruptions to productivity.
• Coordinated and planned monthly marketing events to generate new client referrals and strengthen relationships with referring attorneys.

Columbus, OH

• Directed the work of 10 employees across the help desk, PC installation and software training departments.
• Provided overall customer service, support and satisfaction to 500+ employees.
• Deescalated complaints, worked within urgent deadlines while managing changing priorities.
• Implemented new call center software that increased responsiveness, improving the quality of help desk service and overall reputation of department.
• Created, developed and implemented a company-wide software training program that increased employees’ computer literacy and reduced number of help desk work tickets.

Dublin, OH

• Attended multiple classes at IBM in Washington D.C. to learn how to design and customize the Problem & Change Control software.
• Created and established internal Help Desk for 1,000 employee users.
• Implemented Problem & Change Control Management software and procedures within the IT Department resulting in a formal, standardized system to plan and install changes, and improve IT workflow and productivity.
• Co-founder of Mid-Ohio Chapter of the Help Desk Institute, a national organization that supports and educates people in Information Technology and Customer Services Call Centers.

Dublin, OH

• Supervised Product Distribution Department.
• Saved $70,000+ annually in shipping costs by designing and implementing improved automated shipping system.
• Promoted after 1 year to Problem & Change Control Manager.

Columbus, Ohio Area

• Rotated assignments in key operating areas.
• Teller Training, branch assignment.
• Customer Inquiry Training Class, Call Center.
• Supervised 25 employees in Return Services Department.
• Worked with IT Department to install two software systems: one served to automate deposited items returned and the second system served to house, age and track adjustment research items.

Bachelor Of Science, Business Administration, Production And Operations Management

• Successfully completed 4 year degree in 2 years and 9 months while working

Logistics, Materials, And Supply Chain Management

Columbus State Community College, Columbus, OH Certified Logistics Technician (CLT) Certified Logistics Associate (CLA) • Forklift.

Education record

Activities and Societies: 1). Professional Photographers of America; Certified Professional Photographer, CPP. 2). Wheeling Barber.