Cheryl Boyd Email & Phone Number

• Currently employed at DFAS in Accounts Receivable – Fuels.• Posts and researches payments in EBS (Enterprise Business System) using various screens.• Sends monthly bills and dunning letters using DARTS (Dept. 97 Reconciliation Reporting Tool.). Creates and closes DARTS tickets.• Researches payments using CCD (Check Collection Database) and REX (Remittance Express Collection Database.)• Retrieves monthly bills, logs progress and status of bills and dunning letters adhering to current escalation procedures using EART (EBS AR Tracking System.)• Researches and Reconciles money in suspended accounts using DRRT.• Utilizes other systems as necessary: EDA (Wide Area Workflow); DDARS (Defense Disbursing Analysis Reporting System); and AMPS (Account Management & Provisioning System.)

Columbus, Oh

• Deliver attentive, personalized, legendary customer service resulting in repeat business and client referrals. • Schedule and manage every aspect of business while meeting critical customer demands and deadlines. • Demonstrate ability to handle very sensitive, discreet information with tact and diplomacy.• Consult with customers to develop their personalized photography needs and portfolios.• Manage photography business using QuickBooks Software and execute all sales and marketing functions.• Create artistic photographs for clients while making photo shoots easy and efficient.• Apply retouching and cropping using Photoshop Software.• Consulted with Dublin Chamber of Commerce to convert outdated accounting system to QuickBooks, eliminating lost revenue with a more accurate billing and member tracking system.

Columbus, Ohio

•Performs the Accounts Receivable & Accounts Payable functions for the company using IONIC (Abacus) software.•Soothes and comforts distressed families on a regular basis that are in highly emotional states.•Assists indigent families with Social Security and VA benefits.•Orchestrates, designs & delivers Care Giver Marketing baskets for Hospices & Chaplains multiple times per year.•Creates beautiful video slideshows to be viewed at memorial services.•Supports the Funeral Directors; Organizes the office space; Maintains schedules; Juggles multiple tasks by the minute.•Developed and implemented the process to scan & backup closed files so that paper files can be discarded.•Creates meaningful Memorial Folders & Prayer Cards for families.•Generates Death Certificates using the State of Ohio’s Electronic Death Registration System (EDRS); Coordinates with doctors to get Death Certificates signed in a timely manner; Follows the laws in the State of Ohio regarding cremation so that families are served in a careful yet efficient manner and that no mistakes are made.•Meticulously maintains the Master List for the Division; Manages and organizes workflow for multiple locations.•Became a notary passing the test with a 100% score.

Belmont County Courthouse, St. Clairsville, Ohio

• Performed “Due Diligence” duties.• Researched Probates, Guardianships, Divorces and Civil Cases requested by lawyers and pulled pertinent data.• Located and pulled Deeds, Leases, Mortgages, Mortgage Releases, Powers of Attorney, Affidavits, Marriage Certificates & Wills as requested by the Texas team.• Converted the documents to PDF and uploaded them daily. • Tracked billing, expenses & mileage using iLandman Software.

Dublin, Oh

• Understood customer and market export requirements, performed due diligence associated with export orders, processed the orders in SAP, managed the end to end export sales order fulfillment process and associated export metrics.• Collaborated with supply chain partners and third party transportation partners to determine the most effective way to execute order fulfillment for the customer.• Screened all parties included in the transaction (customers, third parties, banks, freight forwarders, countries) using the Denied Parties screening tool. • Determined export controls (EAR, ITAR, OFAC, DEA, HTS, License, End Use Certificates) applicable to the order and coordinated efforts with the regulatory compliance team as needed.• Entered terms of sale, coordinated account set up and entered export sales orders into SAP.• Coordinated planned activities with Logistics, Plants and Warehouses, Transportation Partners (Freight Forwarders, Carriers, and Steamship Lines) Third Party Vendors and Credit.

Columbus, Oh

• Set up law firm using QuickBooks Software; tracked client expenses; managed the firm’s IOLTA (trust account); developed customized financial reports for attorneys; finalized accounting for closed cases. • Oversaw every aspect of banking and accounting, including payroll and taxes. • Interviewed and hired employees; directed the work of three paralegals.• Planned and managed all aspects of two office relocations, ensuring work was done on time, within budget and that business was fully functional with no disruptions to productivity.• Coordinated and planned monthly marketing events to generate new client referrals and strengthen relationships with referring attorneys.

Columbus, Oh

• Directed the work of 10 employees across the help desk, PC installation and software training departments.• Provided overall customer service, support and satisfaction to 500+ employees. • Deescalated complaints, worked within urgent deadlines while managing changing priorities.• Implemented new call center software that increased responsiveness, improving the quality of help desk service and overall reputation of department.• Created, developed and implemented a company-wide software training program that increased employees’ computer literacy and reduced number of help desk work tickets.

Dublin, Oh

• Attended multiple classes at IBM in Washington D.C. to learn how to design and customize the Problem & Change Control software.• Created and established internal Help Desk for 1,000 employee users.• Implemented Problem & Change Control Management software and procedures within the IT Department resulting in a formal, standardized system to plan and install changes, and improve IT workflow and productivity.• Co-founder of Mid-Ohio Chapter of the Help Desk Institute, a national organization that supports and educates people in Information Technology and Customer Services Call Centers.

Dublin, Oh

• Supervised Product Distribution Department. • Saved $70,000+ annually in shipping costs by designing and implementing improved automated shipping system.• Promoted after 1 year to Problem & Change Control Manager.

Columbus, Ohio Area

• Rotated assignments in key operating areas.• Teller Training, branch assignment.• Customer Inquiry Training Class, Call Center.• Supervised 25 employees in Return Services Department.• Worked with IT Department to install two software systems: one served to automate deposited items returned and the second system served to house, age and track adjustment research items.

Bachelor Of Science, Business Administration, Production And Operations Management

• Successfully completed 4 year degree in 2 years and 9 months while working

Logistics, Materials, And Supply Chain Management

Columbus State Community College, Columbus, OH Certified Logistics Technician (CLT) Certified Logistics Associate (CLA) • Forklift.

Education record

Activities and Societies: 1). Professional Photographers of America; Certified Professional Photographer, CPP. 2). Wheeling Barber.