Print Industry

Manage client accounts for a company specialising in property marketing. Account managers assist in the production of products from start to finish navigating the client through the whole process. Managing client expectations, complaints and providing quotations, handling the invoicing side of things also.Regular meetings with clients to obtain feedback for our services, show products and pricing structures we can offer and build on working relationships.

Day to day management of printed law directories and online equivalent. Direct contact with solicitors and partners to make sure all information was kept up to date. Allocating cases to firms and attending to consumer queries/handling complaints. Left this post due to redundancy because of a decline in printed directory sales.

Started as a customer service adviser in the call centre for the first year and a half, was classed as a service centre so duties were to provide customer support, handle customer complaints, deal with third party suppliers and coordinate customers and suppliers accordingly. Time management was a key factor.As of September 2009, promoted to Quality Assurance Adviser to monitor CSAs and mark their performance in the call centre according to strict guidelines to ensure no security breeches or rudeness towards customers occurred. Was also required to train and inform CSA's of the QA process, making them aware that their calls are recorded and monitored/were also used for training purposes. Although I enjoyed this position, unfortunately there were no opportunities for progression in this role so I decided to move on to new challenges.