Cheryl Buckner Grubbs Email and Phone Number
Results-oriented Customer Success Leader with direct experience managing People, Programs, Projects and Business Operations across multiple Industries. Direct Sales experience in consultative selling, public sector, distribution channel strategies and support for Fortune 100 accounts with an emphasis in senior level engagement, people management, contract negotiations, customer growth and support. Customer Service, Support and Operations experience including Help Desk creation and management.Consulting skills in analysis, strategy development, process creation, contracts, business practices and intellectual capital. A Visionary, Change Agent and Strategist with a successful track record of strategic programs implementation from design, development through deployment and adoption phases. An experienced people-centered leader with excellent global program, project management, professional negotiation, and communications skills who’s capable of delivering consensus with cross-functional teams in an environment where conflicting motivations exist. Consistently demonstrate competence in customer insight, breakthrough thinking, and building organizational capability through dedication and a passion for business. Seeking an opportunity to advance my career utilizing my skills in Business Analysis, Business Operations, People, Program & Project Management, Sales Effectiveness, Customer Support Desk & Service Management.
Bdpa Chicago
View- Website:
- chicagobdpa.org
- Employees:
- 8
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Bdpa ChicagoRichton Park, Il, Us -
Vice President Administrative ServicesBdpa Chicago May 2018 - PresentUsAdministrative Vice PresidentKey ResponsibilitiesServe as President in the absence of the President and the Executive Vice President. Coordinate the activities of all departments to assure that those activities and programs are carried out in a manner conducive to BDPA Chicago Chapter goals and objectives. Manage the Chapter Department Leads to ensure they have the resources to perform their work -
Director Educational RelationshipsBdpa Chicago 2011 - May 2018UsKey ResponsibilitiesLiaison between BDPA and Chicagoland Education institutions for the outreach and development of Science Technology Engineering Arts and Math Programs for High School and College students.Engage with local Chicago and Suburban Public Schools, Colleges and Universities for STEM community outreach, mentoring and recruitment programs.Engage High School and College students for memberships, internship and scholarship programs offered through BDPA.Engage with School Administrators/Teachers to implement Career, Technical & Entrepreneurship programs.Provide the knowledge transfer of critical business thinking, customer insight and analysis, program and product delivery development with students leading them from the classroom to the boardroom -
It & Stem ConsultantC. A. Buckner, Consultant Jun 2015 - PresentKey ResponsibilitiesConsult and contract with small and medium companies on IT business requirementsProvide Financial Account ManagementProvide and Maintain Customer Website, Marketing content & required trainingProvide STEM Learning & Mentoring Programs for Chicago and Suburban Public Schools
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Worldwide Process And Capabilities ManagerFormer Hewlett-Packard Company 2005 - 2015Houston, Texas, UsWW Process & Capabilities Manager, Sales Transformation - Global Program Management Office Business Owner and Liaison to Sales IT responsible for leading the transformation of global Sales' business requirements (collection methods done through interviews, surveys and workshops), defining the strategy, governance, training and business processes for marketing content and sales tools resulting in corporate adoption by all HP Business Groups supporting over 20,000 individuals worldwide. This included defining the entire change management process, implementing the infrastructure, applications, technical support and services.Business Program and Project Lead who engaged with the Global Business Units' senior leaders to identify and represent brand prioritized business requirements with change management needs for HP Sales Portals, Marketing and Sales Content, and Customer Intelligence sales tools to achieve company profit goals. Developed and delivered marketing training with key presentations and related content to HP sales and sales support teams worldwide.Managed the global administration of vendor contracts and engaged with the technical support teams locally and overseas to define and deliver support, procurement and IT processes for HP sales tools.Managed the global administration and IT support team offshore in India to define and deliver marketing support, software procurement and processes for company go-to-market sales tools.Global Business Lead for the CRM Account Business Planning capability in Salesforce - Managed global sales' marketing and support business requirements to define and integrate process improvements for the Salesforce CRM account planning tool in HP. -
Partner Business ManagerFormer Hewlett-Packard Company 2000 - 2005Houston, Texas, UsNational Account Executive for a National System Integrator Partner relationship. Responsible for Senior and C-level Executive engagement for the sale of HP products, services and solutions portfolio including contract management, channel sales enablement, forecasting, delivery and implementation. Responsible for managing all aspects of the System Integrator (sell to, through and with) relationship to achieve all revenue and profit objectives (exceeded over $48 million revenue and annual growth targets) Exceeded revenue and customer satisfaction objectives which led to growth in company annual targets and customer satisfaction indexes
Cheryl Buckner Grubbs Skills
Cheryl Buckner Grubbs Education Details
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City Colleges Of Chicago-Richard J Daley CollegeRobotics Technology/Technician -
MicrotrainComputer/Information Technology Administration And Management -
MicrotrainComputer And Information Sciences And Support Services -
MicrotrainInformation Technology -
University Of Illinois Urbana-ChampaignPsychology
Frequently Asked Questions about Cheryl Buckner Grubbs
What company does Cheryl Buckner Grubbs work for?
Cheryl Buckner Grubbs works for Bdpa Chicago
What is Cheryl Buckner Grubbs's role at the current company?
Cheryl Buckner Grubbs's current role is Vice President Administrative Services at BDPA Chicago.
What schools did Cheryl Buckner Grubbs attend?
Cheryl Buckner Grubbs attended City Colleges Of Chicago-Richard J Daley College, Microtrain, Microtrain, Microtrain, University Of Illinois Urbana-Champaign.
What skills is Cheryl Buckner Grubbs known for?
Cheryl Buckner Grubbs has skills like Leadership, Strategic Planning, Negotiation, Project Management, Business Process Improvement, Problem Solving, Critical Thinking, Team Leadership, Cross Functional Team Leadership, Conflict Management, Change Management, Business Analysis.
Who are Cheryl Buckner Grubbs's colleagues?
Cheryl Buckner Grubbs's colleagues are Cheryl Buckner Grubbs.
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