Cheryl Cannon Email and Phone Number

Certified Salesforce AdministratorResponsible for managing the Americas CRM-Usage Level 2 and 3 Technical Support team. Managing a Senior Engineering team, driving quality and efficiency, management and customer escalations and reporting.

Americas Intel Customer Support (ICS) Manger, responsible for managing the ICS Americas team. Serving the support needs for the geography, driving quality, efficiency. Including Senior Engineering team in 3 locations (Oregon, California and Costa Rica), and 3 contact centers (2 in Costa Rica and 1 in Oregon) for a total of 200 full time employees in 3 languages, for over 50 different product lines.

the design, analysis, implementation and maintenance of the Mesa Public Schools Local and Wide Area Networks, including 80 Novell NetWare file servers, bridges, gateways, cabling, and software, including Novell NetWare, NetWare for Macintosh, and NetWare for SAA and applications. Connected 64 school media centers to district network, including cabling, purchasing of network and workstation hardware, and migration of software onto school file servers.

Analysis, design, implementation and maintenance of the Honeywell CFSG Local and Wide Area Networks. Including the responsibility for the design and configuration and installation of server/workstation/LAN/WAN products, NetWare products and third-party hardware and software. Provide PC hardware, software and network technical support to Honeywell CFSG personnel.Maintaining the Open Plan Project Management System for the MD80, MD90, MD-11 and BAe-146 Projects. Receiving Honeywell Recognition Award for the writing the British Aerospace BAe-146 project plan.