Cheryl Carlson Email & Phone Number

Apple Valley

250 Marquette Ave

Responsible for collection activities in a high-volume environment and identifying missing payments, worked with Billing Specialist to investigate circumstances of non-payment and contacted the client or payer as appropriate to collect fundsResearched and resolved overpayments, duplicate and underpayments, and cost share discrepancies with Insurance companiesProvided monthly AR reports, scheduled and conducted regular periodic meetings with Billing Attorneys and Billing Specialists to review the status of their accounts to devise plans to reduce aging and expedite paymentsInterface with billing personnel, clients and Insurance companies to identify and resolve complex collection issuesResponded to client inquiries in a timely manner and escalated issues to firm management as needed

Assist with the portfolios of 7 financial operations specialists within the accounts receivable department, by mentoring, identifying troubled areas within aging buckets, and reporting areas of concern to management Manage a portfolio of 4000 active accounts, while maintaining a 90 % and above average with 30 days sales outstanding Meet and exceed daily average for outbound collection calls while securing payments on past due accountsMaintain an average Equality score of 90 % or above which exceeds or meets department average Effectively communicate with individuals at all levels including internal sales divisions and external client customer base Troubleshoot and resolve problems with customer contract disputes, returned merchandise, and disputed charge requests

Negotiated the collections of receivables for freight & cargo customers at all levels from corporate to small businesses Solid knowledge of multiple accounting functions within the Cargo Accounting division Contacted Customers daily to accelerate payment, resolve billing discrepancies and handle difficult customer issues while maintaining positive customer relations for future business Complied and arranged receivables data, maintained records and files, generated reports and met established deadlines

Daily cash application and receivables report reconciling for all Cargo Customers Identified payment discrepancies, and provided reports to the billing department Generated weekly aging reports for the collections departmentAssisted the accounts payable department when needed

Diploma, Accounting/Bookkeeping

Continuing Education & Customized Training Century College - Quick Book Classes for Basic, Intermediate and Advanced. Received.

Education record