Cheryl Clark Email & Phone Number

Ballston Spa, Ny, Us

Livonia, Mi, Us

Livonia, Mi, Us

Livonia, Mi, Us

Albany, Ny, Us

Albany, Ny, Us

Albany, Ny, Us

Supporting the Human Resources and Information Technology departments through data and application management.• Migration of Benefits, Recruiting and HRIS reports from MS Access databases to Crystal Reports and Lawson Business Intelligence• Provide support to HRIS processes in order to maintain data integrity and efficient processes• Creation of WTPA process for employee wage notifications• Ad-hoc reporting and analysis as needed to meet federal and state compliance

Philadelphia, Pa, Us

Onsite at GE Global Growth & Operations, supporting the HR Data Management for GE Aviation, Transportation, Energy Management, Power & Water and Oil & Gas.• Creation and maintenance of global metrics supporting company project to transition HR processes to a regional model.• Standardization of monthly performance metrics (data quality review and quality process implementation)• Business metrics supporting requests placed by senior management/clients• Coordination of Change Management process (including technical validation process and technical documentation)• UAT & technical testing of Cognos 10.2 upgrade and other business applications• Weekly incoming workflow form forecasting and identification of required staffing levels• Internal training of Excel• SME for daily queue management and SLA adherence• Workflow form issue and resolution (including routing & data file mapping)• Creation and implementation of new and existing wing-to-wing processes:** Queue Management System** Daily Assignment Distribution (incoming workflow form volume distribution and prioritization)** Standardization of production reporting and data record clean-up** Duplicate Employee Record Resolution** Technical Requirements Documentation** Individual, team and operational metrics

• Responsible for the reporting and data analysis requirements of the call center and compensation departments. • Weekly and monthly employee, team and operational metrics • Daily staff metrics to measure schedule adherence, labor law compliance and projected/actual overtime. • Ad-hoc metrics requests as needed• Center forecasting of call volume and staff scheduling to ensure service level agreements are met.• Provided support and leadership to the real-time adherence staff as needed• Creation and maintenance of Microsoft Access databases• Responsible for the management of the Call Center’s pay program and bi-weekly processing.**Creation and implementation of 2010 Call Center Achievement Based Compensation program• Review of bi-weekly payroll identifying trends, abnormalities and accuracy• Provide research and resolution to payroll & HR questions from managers and employees• Responsible for the on-boarding of temporary staff to permanent job requisitions • Complete new hire I-9 verifications in compliance with state and federal regulations• Administration of new employee orientation and compliance with annual ethics training• Development and maintenance of technical documents including the Payroll User Manual

• Coordinate payroll for 180 to 250 hourly and piece-rate employees • Provide research and resolution to payroll & HR questions from managers and employees• Coordination of employee time off for call center staff. (based on call center forecast)• Provide support to the Reporting and Workforce team. ** Statistical reports to track employee, team, and center performance as well as real-time adherence ** Key role in the transition and set-up of Call Center Management System (conversion from CMS to I3)• Work in conjunction with the recruiting department to ensure that new employees are entered into the system in a timely manner and data quality review• Certified I9 verifier (E-Verify)• Support the Quality Assurance team in database management ** Creation of MS Access database to track and analyze Call Center errors.

• Completion of daily, weekly, and monthly statistical reports, client reports, and data analysis for monthly summaries• Payment coordination of the call center’s recognition and recruiting costs. Communication with vendors to ensure payment is received in a timely manner• Coordinate payroll for 130 to 160 hourly and piece-rate employees ** Achieved the ACE Award for continuously achieving 100% on the quarterly payroll audits• Responsible for employee and management level bonus programs• Standardization and maintenance of PTO and requests for time off• Responsible for the creation and maintenance hiring requisitions.• Created daily interview schedules and operational recruiting metrics to ensure hiring needs were met• Coordination of the Employee New-Hire process. ** Standardized new hire process to eliminate employee pay delays

Albany, Ny, Us

• Creation and maintenance of Microsoft Access databases• Preparation of training materials• Design of publications that include informational fliers, brochures, post cards and posters ** Design of The Vanguard Award logo and Poster Sets