• Promoted the sales of products/services to customers (both businesses and high-net-worth individuals) to expand the market share of the organization in a B2B/B2C sales environment while supporting general business and administrative operations. • Closed Sales with New/Established Customers by formulating value propositions and marketing presentations that showcased the advantages of each solutions and overcoming objections. • Increased Customer Satisfaction Levels, Generated Referrals/Repeat Business, and Encouraged Positive Online Social Media Reviews by delivering superior customer service. • Maximized Sales Revenues Per Transaction by capitalizing on cross-selling/upselling opportunities. • Utilized Active Listening Techniques to identify the key buying factors and pain points of each client/prospects. • Generated Awareness of the Organization by Planning and Executing Numerous Marketing Events and Community Classes. • Negotiated Pricing on Large-Ticket Items to win sales while maximizing profit margins. • Managed the Gift Shop while maintaining a clean and aesthetically appealing environment. Created and planned store layouts/promotional displays that showcased high profit items in line with current industry/customer buying trends. • Provided Support to the Owner on Bookkeeping, Accounting, and Financial Activities, including accounts payable, accounts receivable, payroll, general ledger, closing activities (month-end/year-end), journal entries, and billing/invoicing, in QuickBooks. • Purchased/Maintained Inventories from suppliers to ensure ongoing operations for the organization. • Organized Company Holiday Parties, Barbeques, and Employee Appreciation Events. • Secured City Permits for Company Expansions and Buildouts of New/Existing Facilities. • Authorized Company Correspondence/Communication that delivered critical information to stakeholders. • Prepared Reports, Maintained Files, and Organized Calendars in MS Office.