Cheryl Dowell Email and Phone Number
Cheryl Dowell work email
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Cheryl Dowell personal email
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I am an experienced Leader with over 17 years’ in motivating teams to deliver their professional best.My natural talents lean towards developing and delivering learning solutions aligned with business requirements – I've done this for more than 12 years.I have successfully used my initiative to create induction and training programs and materials for both staff and intermediaries in answer to skills development needs in various organizations across New Zealand, Australia and the UK.Naturally extroverted and drawn to people, I quickly form and nurture strong relationships that allow me to ignite people’s interest and ability to learn and grow.Hardworking and disciplined, I set myself challenging goals with every intention to exceed my own expectations.This strength plays out in my professional life as I quickly become an asset in harnessing the best from the groups and teams with whom I work.If you are looking for a confident and capable professional who knows how to transform skills development and delivery in an organizational context, we should talk.
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Learning And Development Business PartnerNib New ZealandAuckland, Nz -
Learning & Development Business PartnerNib New Zealand Apr 2024 - PresentNew Zealand
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Project Lead – Learning & CapabilityKmart Australia Limited Mar 2023 - Mar 2024New Zealand -
Learning And Development ConsultantAia Jan 2019 - Jan 2023Auckland, New Zealand -
Learning And Development AdvisorSovereign Sep 2016 - Dec 2018Auckland, New Zealand -
Training ConsultantSovereign Apr 2015 - Sep 2016Auckland, New Zealand
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Business Capabilities Officer - Learning & Development NzBaycorp Nz Jul 2013 - Nov 2014Auckland, New ZealandDeveloping and updating training materials for induction, technical and soft skills as well as refresher courses in alignment with key business objectivesDelivering various training solutions including 2-week induction, technical and soft skills and refresher courses and maintaining associated training recordsCoaching and mentoring of new staff as well as staff engaged in NZQA workplace qualificationsManaging Safetrac compliance modules for new and existing staff in addition to maintaining learning content and resources published on Baycorp IntranetAssessing learning gaps across business units and supporting SLT, HR, Finance and OperationsSeconded as the only Learning and Development specialist in New Zealand due to past performance in training development initiatives and successes -
Team Leader Nz Cont- Government & RpcBaycorp Nz Oct 2011 - Jun 2013AucklandEnsuring that collection agents and temporary staff fulfill their duties to the highest standard, completing agent call monitoring and managing team complianceHandling debtor escalations and complaints while also managing performance and staff issuesCoaching, motivating and developing the team in addition to producing learning materials and presenting staff training modules on technical and soft skillsCollaborating with peers and stakeholders in developing solutions towards greater business efficiency and effectiveness in addition to assisting with recruitmentRecognized for training aptitude and ability to help people develop through assisting with training and being the only facilitator handling the temping pool induction
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Acting Call Centre ManagerLeading Edge Group Jul 2010 - Oct 2011Auckland, New ZealandDealing with customer escalations and complaints in addition to implementing complaint management system; reviewing and upgrading system processesRecruiting and training of new call center staff in addition to producing the staff induction program while coaching and motivating the teamCollaborating with the People Development Manager as an active member of the health and safety employee participation systemSourcing and liaising with suppliers, procuring materials and services for Leading Edge’s health and safety projects in addition to managing call center stockNurturing relationships with stakeholders towards strong network of Telecom contacts -
Infringement Relationship Support Team LeaderAuckland Council Mar 2009 - Apr 2010Auckland, New ZealandRecruiting and managing a team of 6 Parking Service Representatives (PSRs) to provide a new calling service reminding customers of infringement notice statusesCoaching, motivating and developing team members, addressing staff issues and ensuring that PSRs meet daily call targets and KPIsOrganizing team hours and rosters, ensuring minimum downtime and maximum team output in addition to fielding customer escalations and complaints while also training new PSRsDeveloped first comprehensive training manual, induction program and team refresher training, ensuring structured skills development and positive on boarding -
Account Payable Administrator (Temporary Contract)Bullocks Freightmasters International Sep 2008 - Dec 2008Perth, AustraliaArranging and processing supplier payments and invoices while dealing with invoice queries and solving problems -
Summit Registrations Manager (Contract)Iqpc Australia Feb 2008 - Aug 2008Sydney, AustraliaCold calling and generating sales leads towards selling high-end corporate conference seats using a consultative style based on the S.P.I.N. processResponsible for managing own customer proposals and KPIsAchieved high sales conversion rate and closed numerous impressive deals with large corporates -
Customer Services Representative (Contract)Contact 1-2-1 (Anz Project) Jul 2007 - Dec 2007Sydney, AustraliaEngaging in warm calling campaign, introducing ANZ customers to additional products including credit cards and insuranceConducting telephonic sales presentations, processing sales and meeting KPIs
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Customer Relations Manager (Contract)Financial Advice Center (Westpac Project) Nov 2006 - Mar 2007Sydney, AustraliaEngaging in warm and cold calling campaigns, selling insurancePromoted to selling high-end products within 3 weeks of starting at the company and consistently being recognized for top performance via departmental dashboard
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Customer Logistics OperatorSarantel Feb 2004 - Sep 2006United KingdomDirectly contributing to new company’s rapid growth, expanding from 16 to 120 staff and floatation on the London Stock Exchange within the first 9 monthsDeveloping own role, documenting and developing system processes in addition to establishing and maintaining product and customer databasesSourcing and project managing implementation of MS Dynamics NAV ERP solution while also managing customer service and sales team of 7 staff membersForecasting purchase orders to meet projected sales targets as well as sourcing and liaising with suppliers and procuring materials from suppliers worldwideScheduling deliveries of materials to meet output targets in addition to handling all imports and exports from the EU and worldwideCommunicating telephonically with major customers, shipping agents and customs officials
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Purchase AdministratorBetterlight Ltd Jan 2003 - Feb 2004United Kingdom
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Sales And Lead AdministratorBetterlight Ltd Aug 2001 - Dec 2002United Kingdom
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Sales AdministratorEurofleet Jun 2000 - Aug 2001United Kingdom
Cheryl Dowell Skills
Cheryl Dowell Education Details
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NzqaLevel 4 -
NzqaLevel 4
Frequently Asked Questions about Cheryl Dowell
What company does Cheryl Dowell work for?
Cheryl Dowell works for Nib New Zealand
What is Cheryl Dowell's role at the current company?
Cheryl Dowell's current role is Learning and Development Business Partner.
What is Cheryl Dowell's email address?
Cheryl Dowell's email address is ct****@****ail.com
What schools did Cheryl Dowell attend?
Cheryl Dowell attended Nzqa, Nzqa.
What are some of Cheryl Dowell's interests?
Cheryl Dowell has interest in Travel, Live Band Performances.
What skills is Cheryl Dowell known for?
Cheryl Dowell has skills like Training, Public Speaking, Presentations, Learning Materials Design And Development, Training Needs Analysis, Management, Performance Management, Induction Program, Communication Skills, Conflict Management Skills, Call Centre Management, Sales.
Who are Cheryl Dowell's colleagues?
Cheryl Dowell's colleagues are Laura Hodson, Stacey Harland, Syed Husain, Carla Crosby, Camille Liang, Jay Lee, Trixie Fermin.
Not the Cheryl Dowell you were looking for?
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Cheryl Dowell
Ottawa, On -
2yahoo.com, biology.utah.edu4 +180158XXXXX
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