Cheryl E. Email & Phone Number

Natick, Massachusetts, United States

Boston, Massachusetts, United States

Build a consultative relationship through a regularly scheduled meetings. Assess network findings with the client to create a roadmap. Internally work as an advocate for client success. Review statements of work for renewals and additional service support. Coordinate contract renewals with the Account Executive. Educate the client on reporting and metrics..

Newton, Massachusetts

• Team Leader, New Client Success - Mentor/train/onboard Account Managers
• Primary point of contact for assigned client group
• Conduct one on one and group training sessions to further enhance the client's product knowledge
• Grow existing customer relationships through ongoing support and customer advocacy
• Work with customers to determine the unique needs of their organization
• Broaden the client's understanding of the services Examity® provides

• Business to Consumer Marketing Execution/Drive Adoption
• Customer Service- to ensure retention and the highest enrollments and utilization of marketing assets
• Reporting and optimization, back-end and anaylsis
• Manage Relationships with Relevant Teams
• Identify New Opportunities/Inform strategy
• Email marketing/Print marketing execution

Newton, MA

• Coordinates communications and activities to promote the marketing strategy of Campus Solutions.
• Delivers training, tools and support to all internal teams.
• Maintains an internal marketing library.
• Built and maintains an external marketing portal for all Campus Solution clients.
• Organizes the delivery of co-branded materials and campaigns to clients.
• Manages the process of custom requests and approvals.

• Administrator and primary contact of the tuition payment plan, electronic billing, and refund disbursement for multiple higher education colleges and universities
• Maintains daily files and reports for the assigned clients
• Builds and maintains relationships using plan mailings, visits, and telephone contact.
• Investigate and resolve school issues
• Strategize with acct management team to recommend improvements that add value to customers
• Analyze customer requirements and ensure that products and services meet needs

• Advocated with third party carriers about benefit coverage issues for the plan participants. o Directly assisted the participant in addressing the issue with insurance provider. o Problem solved the issue by.
• Provided technical assistance with use of the benefit center website.
• Directed fellow employees and plan participants through benefit coverages and administration.
• Educated the participants about their benefit coverage in order to provide customer retention.
• Broadened the knowledge of the new employees on the use of the computer systems and the client specific account information.
• Assisted with the development of the plan participant’s knowledge base in order to expand the understanding of the plan design.