Cheryl Eberl Email & Phone Number

Knoxville, Tennessee, United States

Conduct training and supporting newly hired agentsProvide re-occurring training for agent team on new processes and/or procedures and new applicationsAssist in identifying and provide coaching for individual agents in development areasSupport and troubleshoot issues that arise during the booking processProvide oversight and management of Agent Support contact points (email/phone/wiki) and any needed flash communications or updates

Omaha

Provide individual and/or classroom training. (New Employee/Recurrent Training)Develop and keep training curriculum up-to-date.Schedule workshops and new employee training.Conduct analysis surveys to determine training needs.Monitor agents to ensure they are providing accurate information according to Travel and Transport guidelines.Track employee attendance at workshops and training classes.Be a backup agent if necessary when heightened situations occur.Update and maintain Training intranet sites with correct and current information.Update and maintain informational profiles with current and up-to-date information.Perform audits (such as fare audits) on PNRs and/or offices.Operational Support HELP DESK (via phone/email).Test new Apollo and Sabre Scripts for Scriptwriters.Investigate, develop and implement new procedures for assigned projects.Test new and enhanced processes and procedures.Work with leadership team to identify opportunities for process improvement and continual enhancement of travel programEnsure strong intra departmental communication, display positive team spirit and ensure exemplar customer service.

Service as a liaison between Travel and Transport and our corporate customers Build relationships with existing and potential clientsFacilitate new client implementationsProcess eTTek Review reports and present quarterly reviews with corporate clientsKnowledge of eTTek Review corporate hierarchy structureProvide cost saving opportunities for customers Assist corporate clients with vendor negotiationsAnalyze air travel patterns and make recommendations on air contracts/small business programs

Assisted corporate clients such as Con Agra Foods, UPS, Mutual of Omaha with their travel needsScheduled flights for groups of 10-40 people for training in their career fieldPublic relations representative for corporate clients