Cheryl Etheridge Email & Phone Number

Portland, Oregon, United States

Chesapeake, Virginia

• Make outbound calls on behalf of the client to doctor’s offices, claimants, and occasionally employers to assist with the processing of Short Term disability claims.
• Research each claim prior to call out to determine what information in the claim is missing and then call the appropriate party for follow up.
• Navigate through several systems and update system with accurate notes and coding.
• Printing of letters, faxing, creation of reports, and other duties as required by the client.
• Assisting with training of new employees.
• Won 2015 Platinum Award for Outstanding Customer Service.

Norfolk, VA

• Managing portfolios of charged-off consumer accounts.
• Negotiating payment terms using various payment options to bring resolution to unpaid accounts.
• Monitoring and updating accounts.
• Navigate multiple computer applications.
• Discussing personal financial information.

Norfolk, VA

Placing customer orders via inbound telephone calls.Collect personal data (i.e., credit card numbers, name, address, and telephone numbers to process the sale.Upselling accessories.Work independently.

Norfolk, VA

Placing customer orders via inbound telephone calls.Collect personal data (i.e., credit card numbers, name, address, and telephone numbers to process the sale.Upselling accessories.Work independently.

Norfolk, Virginia

• Collecting payments on delinquent credit card accounts.
• Help consumers to procure a solution to their delinquency.
• Collect personal data to update accounts.
• Skip Tracing using Fast Data Web, ImageView, TSYS, Model, Speedpay, LPW.

Norfolk, Virginia

• Locates items in files and searches for missing or incorrectly filed items using FLS System.
• Updates and enters data into electronic files or systems.

Hampton, Virginia

• Placing customer orders via telephone.
• Educated customers on the usage of their Direct Connect Walkie Talkie feature.
• Upselling telephone accessories.
• Customer Service.

Virginia Beach, Virginia

• Collect payments on past due loan accounts.
• Assist customers in finding a solution to resolving their debt.
• Collect personal data to update accounts.
• Skip Tracing.

New York, New York

• Preparation of correspondence and monthly expense reports.
• Preparation and editing lease agreements.
• Dictation.
• Hiring of temporary personnel
• Handling multi-line telephones.
• Assisting VP with administrative and personal matters.

New York, New York

• Preparation of correspondence and monthly expense reports.
• Preparation and editing contracts and minutes relating to corporate mergers.
• Handling multi-line telephones.
• Assisting attorney with administrative and personal matters.
• Data Entry.

Information Systems Technolgy

Liberal Arts