Nursing Student graduating with a BSN December 2025.

• Conduct cradle-to-grave management responsibilities for 25 employees located at three separate facilities.• Responsible for providing key milestones, planning and organization, staffing, and other critical oversight of aNu’s newest location added in January 2022. • Provide continuous insight to executive leadership in order to shape and share clear strategic direction which is aligned with the organization’s overarching strategic priorities.• Document and update inventory in EMR (PatientNow), providing meticulous oversite for all locations ensuring supplies are properly requisitioned, stocked, available, and usage is documented according to company protocol. • Staff management- Conduct daily stand-up, policy/protocol development and compliance, continuing education goals (CME), scheduling, counseling, all facets of front-desk operations, morale and welfare, retention strategies, staff mediation to improve work productivity and reduce friction, and all other relegated and inferred duties expected of a high performance manager.• Provide peerless customer service in order to ensure high volumes of repeat customers, customer satisfaction, and conflict resolution. Provide continuous training and motivation to front desk and staff to ensure all employees are fully vested in their number one concern- the customer.• Manage ProfitTracker (MDConsultingNY) cloud based application to ensure the most aggressive, effective, and efficient advertising and marketing strategies are applied to the local market. Generate and track sales and financial details; Create, track, and contact all leads as reported. • Provide executive level briefs and reports for financial, employee, customer data as required.• Certified to administer both Subcutaneous and IntraMuscular Injections.• Intimately familiar with HALO, BBL, IPL, Morpheus8, Vivace, LHR, EvolveX, CoolScupting/Tone, and several other modalities common to a medical health spa.

• Developed safe, professional, and comprehensive client programs that generated client goal achievement, satisfaction, and retention for trainers/staff.• Able to thrive in a competitive, self-driven industry where success is measured by superior customer service, salesmanship, determination, education of constantly evolving trends and techniques, and a genuine concern for customer satisfaction. • Encourage and educate staff in nutritional supplements sales, maintaining 15% lead in sales above all other Nutrition Coaches in the region.

• Utilizing superior management practices and providing excellent customer service, my location produced leading product sales for region, receiving recognition from Regional management office.• Established streamlined protocols and operating procedures which resulted in 20% increase in sales and repeat customers to the store.• Managed all aspects of store operation, organization, and purchasing functions.• Promoted team-building, involved leadership, and managerial skills such as giving feedback to store associates regarding work performance on an on-going basis, recruiting, hiring, and performance management.• Conducted opening, closing, cash handling, inventory counts, deposits, and other daily operating procedures store.

• Rated #1 Customer Care Desktop Analyst.• Responsible for providing in-person and remote Information Technology (IT) support to Lockheed Martin and United States Coast Guard (USCG) personnel, both active duty and civil service.• Collaborate with senior network personnel to provide network infrastructure to ensure availability, stability, and security.• Support included a wide range of disciplines including software applications support, network security, and network connectivity, and virtual secure connections. • Remain aware of cyber security issues by maintaining and monitoring innovative technical solutions.• Input, track, open and close IT customer service incidents into secure tracking software system.• Utilize Remote Access Systems (RAS) to connect to users PC’s for troubleshooting when necessary.