Oversees loans either made or guaranteed by the government, and grants for very small commercial loans and grants; coordinates with management to remove any difficult problems or complexities, and eliminate blockers. Assesses preapplications, applications, and all supporting documents to determine loan or grant eligibility; checks for compliance and regulatory requirements, financial position, soundness of collateral, and repayment ability. Advises applicants through credit counseling based on well developed facts, which are readily evaluated under already guidelines. Encourages key relationships, fosters support, and raises awareness with key business, civic, community and local government entities and community interests groups to facilitate the interests of developing programs. Participates at community outreach activities including state fairs, trade shows, local realtor conventions, groundbreaking and ribbon cutting ceremonies, community lender meetings, and workshops that are related to the assigned loan portfolio.

Serves as the executive assistant to review, analyze, and control all executive office correspondences for the Director and prepares all personal correspondences for the Deputy Director. Manages and organizes daily and long-range calendars; prioritizes workflow, heavy calendaring, and appointments, to include preparing and communicating calendar scheduling, meeting requests or events, priorities, and tasks daily. Reviews civilian personnel policies and procedures for consistency with established guidelines or policy direction as articulated by leadership, management, and supervisors. Develops and prepares various correspondence and other documentation, i.e., researching and preparing briefings, charts, information papers, status reports, and summaries of pending or completed actions to senior leadership.

As an integral part of Defense Human Resource Activity's (DHRA) success, effectively demonstrated talents as a trusted, knowledgeable, and dedicated resource to the CIO/Senior Executive Service (SES) (previously the DEOC director) and the entire executive staff. Launched an Executive Project Tool that captured daily executive-level meetings, projects, action items, suspense dates, and the lead(s) on the project; fulfilled a delinquency within the organization and allowed for a transparent view of the department's status. Known for being attentive, organized, and actively engaged in responding to the CIO's needs by resolving administrative concerns, scheduling meetings, conferences, teleconferences, and setting up travel to increase overall performance and success. Liaison between the DEOC director and Agency staff by providing accurate, timely advice on procedures, reports, and other matters necessary to implement the Director's policies, directives, and instructions. Reviewed, logged, distributed, and monitored suspense dates, tracked incoming work status, maintained the administrative systems, and ensured proper filing and records disposal. Researched and prepared briefings, charts, information papers, reports of status, and summaries of pending and completed actions to senior leadership. Established and maintained resource documents using SharePoint, determined office supply needs, prepared appropriate documents to procure supplies, verified the accuracy of orders and charges, prepared travel authorizations, and settlements using automated systems. Utilized a variety of office equipment and software including Word, Excel, and PowerPoint and SharePoint.

Monitored programs geared towards Army Reserve and Active-Duty Army military service members and their families, to ensure compliance with policies and procedures. Reviewed civilian personnel policies and procedures for consistency with established guidelines or policy direction as articulated by supervisors, management, or leadership. Built rapport with internal staff and external departments to improve operations and information flow for the Army Reserves Child Youth and Services (CYS) program. Coordinated, integrated, and synchronized staff actions, events, and activities personally affecting and involving the agency. Analyzed office procedures to ensure organizational needs were met and are consistently understood and followed in subordinate offices. Provided continual training and coaching to four contract employees to improve benefits.

Analyzed, evaluated, and developed program guidelines, goals, and components for the European Command and its Directorates. Reviewed requests for personnel actions, including pay issues that affected Military Personnel and Family Members. Provided in-depth analyses of program elements, integrating best practices compatible with long and short-term policies and goals. Oversaw the administrative operations of the audit organization of the Agency, and resolved issues concerning conflicting requirements and/or interests in administrative matters impacting the audit organization, and provided direction and guidance to leadership. Utilized proprietary software including Task Management Tasker (TMT), Correspondence and Task Management System (CATMS), Word, Excel, and PowerPoint.

Served as subject matter expert on administrative practices, organizational strategy by providing administrative management services essential to the direction and operation of the Banks Wire Department to include Operations Manager, including all policy matters involving administrative support, human resources, training, and personnel activities, program goals, and objectives. Expertly executed initiatives and/or advised the Banks Closing Department. Applied a wide range of principles, portfolio management, and management processes with a high degree of resourcefulness, creativity, and inventiveness to various investigations and assignments critical to the bank's mission.

Expertly managed a full caseload; reviewed, adhered to, and enforced all civilian human resources and administrative policies to underwrite and review conventional and government mortgage loan documents, submitted files to analyze for Capacity, Capital, Character, and Condition. Addressed the highly-focused needs of the organization's delivering capabilities, which enabled assured force protection.