Cheryl Gunnell Email & Phone Number

St. Louis, Mo

Operated active multi-line Avaya switchboard assisting callers of diverse demographics and temperaments. Routed incoming calls, provided information to clients, staff and vendors. Maintained calm, clear communication with security team during emergency situations. Provided instructions to staff and shoppers during lock down incidents. Alerted security, staff and customers of lost children; direct course of action. Implemented closing procedures, i.e., collected, organized and placed in safe, money bags, receipts, electronic devices.

St. Lous, Mo

Maintained positive working relationships with clients, members, staff and guests. Listened actively to best address the needs of clients, guests and staff with diverse perspectives, backgrounds and values. Monitored activities to ensure compliance with event contract, safety regulations, and problem resolution. Engaged with clients and attendees, checking for problems and requests for assistance. Documented arising incidents and contract infractions.

St. Louis, Mo

Assisted donors of diverse backgrounds by phone, email and in person. Clarified guidelines for acceptable donation items and retrieval procedures. Scheduled, coordinated and tracked city and county donation retrieval team activity using Vonigo software. Documented schedule changes, retrieval issues and resolutions. Assisted with ReStore product inventory. Assisted ReStore staff and customers with moving merchandise and sales transactions.

St. Louis, Mo

Greeted and directed patients and their support attendants of diverse backgrounds. Requested and obtained patient identification, verified medical documentation and completed intake paperwork. Created and updated patient files, corrected inaccurate data, keep all information secure and confidential. Conducted orientations and facility tours to teach policies, procedures and emergency protocols. Surveiled building access; admitted and accounted for patients, visitors, postal delivery personnel and vendors. Maintained safe/secure environment monitoring presence/absence of staff, patients/support, and guests at all times. Maintained calm demeanor with quick, decisive action in the assistance of patients and team during emergency situations.

St. Louis, Mo

Provided reception and customer service as first point of contact for listeners, clients, public figures, staff and vendors. Managed high-volume multi line and extension switchboard with patience. Provided information, connected callers to staff and voicemail; executed executive call screens and conference calls. Used standard office software, followed standard office procedures, typed correspondence, faxed/filed documents. Processed incoming and outgoing departmental mail and correspondence. Managed donation requests, prepared charitable contribution packages, and sent regrets when unable to contribute items. Assisted Business Manager, Traffic Manager, and Sales Assistant with special tasks and projects. Exuded empathy and compassion when assisting irate listeners, modifying tone and pace, to de-escalate volatile situations.