Cheryl H Email and Phone Number

Student Support Manager (Oct. 2014 – Jan. 2020):• Interviewing/ liaising with students, identifying issues and risks as well as solutions.• Assisting with form filling for student finance online and hard copy to DSA applications• Providing references, issuing transcripts, certificates, updating student profiles• Producing accurate records • Advising students and liaising with teaching staff• Providing initial information to callers• Continuation of PA dutiesExaminations Officer (June 2013-Sept. 2014):• Working with Internal Verifiers and Director of Strategy to assure quality of the assessment process • Assessment brief, submission of assignments, assessment of assignments, feedback to students, recording and monitoring grades• Liaising with students, teaching and administration staff to ensure all understand and met the strategy and quality processes of the college and Pearson (Awarding body) • Monitoring submissions and resubmissions• Running standardisation meetings with academic staff to ensure consistent markings• Continuation of PA dutiesPersonal Assistant to Principal and Managing Director (June 2012-June 2013):• Assisting the managerial team, providing secretarial support to the college committees• Arranging training/meetings including catering requirements, room arrangement, invitations to meeting with staff and students• Taking and typing minutes and monitoring action point updates• Liaising with Admissions, Internal Verifiers, Examinations, Registrar, Bursar, Student Service Offices also Lecturers and students • Answering calls, emails and visitors to ensure that their needs are met appropriate, timely manner

HEO Civil Servant. My typical tasks included:• Working with and to senior civil servants and consultants on various projects and government programmes.• Attended internal training sessions to enable me to carry out my roles • Using Microsoft Office including Outlook, Word, Excel on a daily basis to communicate with stakeholders, advising them, record outcomes, create forms, maintain and update databases• Composing responses to letters from the general public, questions from MPs, • Arranging and attending visits and events for stakeholders regarding policies and or programmesSchools Capital: Policy Officer (August 2006-January 2010):• Produced briefing and correspondence on Schools Capitals’ policies and programmes• Assisted project managing the Primary programme, collected data, analysed and monitored information• Was involved in the collating bids for the programme. Liaised with key stakeholders including local authorities, Government Offices, schools etc. MP to bring together relevant information appropriate for the audience, accurate and in a timely mannerFinance and Personnel Manager, Information Sharing and Assessment (ISA) (December 2002-August 2006):• Managed and monitored three regional groups of non-trailblazer authorities• Provided support to the LAs on the ISA grant and was Finance Manager for all LAs• Created and developed finance systems and processes to monitor grant payments to 150 LAs• Monitored, managed and improved financial process tailored to the programmes’ needs as it developed• Created forms and procedures for the submission of grant claims• Met the 5% variance on annual budgets for my team, Directorate, individual LA programmes and overall programme.