Accountable for managing the customer service desk and checkouts through a team of Service Team Leaders and Customer Assistants.This role also involved being the ‘Duty Manager’ for a medium sized store.

Generalist HR position accountable for all workforce related issues in a store of over 100 employees including General Assistants, Team Leaders and Line Managers. I advised and coached managers to improve their department performance.

I managed one of only 12 training centres in the country for Tesco Express working with the management teams of nearly 80 stores.Workshops consisted of behavioural, technical and change programmes.Fed back on workshop content to ensure they remained relevant to staff needs and wrote new modules when required.I delivered workshops and gave appropriate feedback to both learners and their line managers to enable them to meet development targets.Devised training programmes that balanced legal, business and candidate needs.I also managed the training centre budget

Travelling around public houses signing up candidates for hospitality NVQ training.Completing visits to review learning and assessing for NVQ's.Making sure Learning Journals met verification standards.