Cheryl Hewitt Email & Phone Number

With my extensive qualifications and experience, I am an expat living and working in Germany, with the intention of immersing myself in a larger job market that will provide more opportunities for professional growth and development. I am excited to transfer my range of skills and competencies into the dynamic and growing technological environment and to obtain experience in the areas of recruitment and management, while continuing to develop my existing professional capabilities.I am a highly competent professional with experience in the financial sector and international government environments. I am organised and proactive in providing timely, efficient and accurate Administrative support in operations environments and skilled at communicating effectively with persons at all organisational levels. I have a proven ability for working collaboratively as part of a team or independently on individual projects. I possess strong problem solving, planning and organising skills and I am also a confident decision maker who is able to handle a number of competing priorities without compromising quality. I possess excellent time management and multitasking abilities coupled with proven capacity to effectively communicate across both verbal and written channels. Throughout my tenure, I have participated in recruitment, training, coaching and mentoring processes, with the goal of developing employees into well-rounded, capable Customer Service Professionals.As a Customer Relations and Administrative Operations Professional as well as an entrepreneur, with 17+ years’ experience in private and government settings, in the areas of Business Process Optimization, Change Management, Complaints Management, Communications Management and Customer Experience Management, most recently with Basecamp GmbH in Operations and Community Management, I have a strong and demonstrated track record of service excellence and excel at in-depth analysis and optimisation of business processes using data, technology, key performance indices (KPIs) and the standardisation of procedures. I have also trained, coached and mentored incoming employees in Customer Service and Customer Experience Management at various organizational levels.