LIGHTFORCEAnswering busy switchboard, transferring calls, attending to in person inquiries, general administration tasks as required, petty cash.GIRL GUIDES SAPOS using MYOB Manager, eftpos and cash receipting. Assisting customers with purchases, End of day banking reconciliation.GREYS ONLINEAnswering calls in relation to online auctions. Entering of data for upcoming auctions.

Checking trade invoices for accuracyEnsuring all works completed prior to invoicingInvoicing as per state government regulationsFollowing up with trades any discrepancies with claimsMeeting targets and KPI'sFollow up with government departments for approvals for works to be invoiced.

Payroll, Invoicing, Debtor follow-up, Purchase Orders.Liase with internal and external clientsExcellent customer service skills

Manage 30 line switchboardGreet clients and visitorsElectronic diary managementInterstate travel flight and accommodation bookingsUniform ordering for all employeesOH&S committee memberGeneral office duties as required

In charge of a small team of collection personnelEnsure the well being of staff within my teamSet budgets and implemented strategies on how to achieve themOrganised a reward system for meeting targetsRostered staff for early and late shiftsHandled difficult customers when call escalatedNegotiation and problem solvingTeam buildingImplemented procedures to maximise resultsHad an open door to allow staff to vent in a stressful work place