Cutting Edge Services - Sharp, Innovative and Reliable.I am incredibly passionate about my role, working closely with our clients helping grow their business and stay one step ahead in the market place. I am proud to work for Cutting Edge Services were we continue to deliver exciting new product developments within the industry.

Account management and working with the web development team to provide solutions for clients

Managing service delivery providing full account management to our client base. Using KPIs to monitor quality within the teams, SLAs and excellent customer service are all important in achieving this. • Managing and building client relationships ensuring the retention of our client base and continue to grow. • Meeting clients to discuss any potential IT issues, discuss improvements, new technical developments that will help drive their business forward, review their current… Show more Managing service delivery providing full account management to our client base. Using KPIs to monitor quality within the teams, SLAs and excellent customer service are all important in achieving this. • Managing and building client relationships ensuring the retention of our client base and continue to grow. • Meeting clients to discuss any potential IT issues, discuss improvements, new technical developments that will help drive their business forward, review their current support or any issues. • Managing client queries or complaints end to end to ensure that there is a resolution and making sure that clients are satisfied with this result.• Measuring performance within the support team and monitoring the support tickets raised into our support communication centre to ensure deliverable's are hit• Ensuring that support levels are met in line with client contracts and that customer service levels are of high standard.• Managing client projects, scheduling as well as strategising, working in conjunction with the IT Director to make certain that targets are met and that clients are kept up to date.• Providing recommendations to clients to improve their systems which will benefit their day to day operations. Show less