Cheryl Knapek Email & Phone Number

Fridley, MN

Brooklyn Park, MN

• Established excellent working relationships with regional sales and sourcing teams to deliver quality printed products to the customer.
• Receive, verify, and process custom orders for imprinted products.
• Resolve issues related to pricing, item set up, stock, ink, and art.
• Respond to phone/email inquiries regarding order status, rush requests, misships, and misprints.
• Manage pre-produced finished good inventory including reorder reminders, replenishment orders, and disposition of obsolete inventory.

Brooklyn Park, MN

• Member of a cross-functional team that developed and populated a Transit Data Base system to ensure typesetting and production received correct information to produce printed products.
• Collaborate with Product Managers and Parts Master personnel to determine imprint and options allowed on items. Use this information to convert options to production processes.
• Trouble-shoot issues and execute changes in Transit as needed to prevent printing and production mistakes, streamline work flow, and capture correct material usage.
• Member of team that helped company achieve ISO 9001 certification.

Brooklyn Park, MN

• Assisted two Product Managers in the development and implementation of sales and marketing programs to maximize sales for assigned product lines.
• Obtained new item specifications, artwork, and samples from vendors. Supplied information to internal advertising team to ensure accurate catalog execution.
• Investigated and resolved invoicing and product issues with vendors to create positive working relationships.
• Proofed catalog and other media pieces for content and accuracy. Executed changes as needed.
• Maintained spreadsheets of information used to analyze and develop product lines.

Brooklyn Park, MN

• Maintained a database of over 35,000 item numbers. Database included all information for ordering and producing a product; cost, price, stock reduction information, detailed specifications, options, and typesetting.
• Coordinated workflow through my area and trained/mentored other parts master personnel.
• Member of cross-functional team that successfully took company through two major computer system conversions.
• Worked closely with typesetting, production, and call center to ensure they had all the information needed to process orders accurately and efficiently.
• Investigated and resolved vendor and product issues to assist Customer Service.

Brooklyn Park, MN

Customer Service Representative 1986 – 1989Handled incoming customer calls related to products, ordering and billing issues to meet Medical Arts Press unconditional guarantee.