Global product and services strategy leader for Almac Clinical Technologies.•Contribute to company strategy and accountable for achieving company financial and commercial performance targets.•Lead the ideation, strategy development and launch of innovative products and services. Maximize efficiency and business impact for the product portfolio in a continually evolving environment.•Develop the commercialization and marketing strategy for the full suite of advertising and product releases.

Responsible for ensuring operational accountability in managing, both strategically and tactically, the quality and timeliness of the design, build, delivery, and support for all company core technology products and services. Oversaw client-facing operations including project management, system design and implementation, inventory management and ongoing client support. Lead team of 75 Project Managers, Design Managers and Management Staff across 3 offices. Collaborate with Product Management as an advocate for customer requirements and product enhancements. Support Quality Assurance and Risk Management by developing corrective action plans in response to client raised Incident Requests. Key contributions include:¥ Responsible for creating and driving key Systems Roadmap for efficiency enhancements to meet departmental objectives. ¥ Conceived and implemented formal processes and tools to manage projects for global integrated services between technology and supplies business units.¥ Developed and tracked KPIs (Key Performance Indicators) to manage quality, recruitment, and impact of process improvements. Produced and delivered executive level presentations charting metrics and progress toward yearly departmental goals and objectives.¥ Worked closely with the Business Process Re-engineering group and established areas within the business in need of process improvements, including quality control gates, project specification enhancements, and overall change control processes.¥ Provided clinical technology consulting services to clients and vendors globally. Conceptualized and launched inventory management technology solutions. ¥ Held responsibility for inventory management solutions for all supply chain activities including operational support, vendor integrations, and technology solutions.¥ Delivered numerous presentations at professional conferences on the benefits of technology.

Supervisory oversight of all departmental activities of assigned project managers, designers and support staff (30 on site staff members) including: requirements capture, scheduling, resource planning, reporting, tracking, delivery and ongoing study support.¥ Standardized requirements capture and documentation for company’s core product and service offering. ¥ Presented service and system capabilities for complex protocol designs to key clients.¥ Provided successful relationship management for assigned key clients by developing and executing action plans, setting development goals, collecting, monitoring and reporting performance and growth KPI’s. Monitored projects to ensure that standardization, integration, quality and efficiency are maximized.¥ Led the integration of service and technology between clinical supplies and technologies business units which accounted for 40% of project work¥ Transformed a high risk, manual process for inventory management into an automated, low risk inventory management system.

Managed up to 15 protocols simultaneously. Proficient at gathering requirements, analyzing business needs and devising successful IT and support strategies that aligned with protocol goals and objectives.¥ Managed scope, budget, quality, timelines, project deliverables and client relationship. Prepared and managed project plan for crossfunctional team of developers, testers, validators, system support.¥ Expert in application of technology and design to meet protocol needs. Consulted client to establish effective supply strategies.¥ Responsible for forecasting demand of clinical trial material for investigational sites and depots.¥ Provided ongoing project and system support through effective project planning and control techniques.

Administrative duties.