Safeguard Joy is a privately owned Home Care Agency established in January 2020, now serving all of northern Indiana. I spearheaded the extensive growth in the team, the company’s revenue and gross margin maintenance. My role is to provide support, leadership and vision and to establish growth and development processes. My duties in this role include but are not limited to the following: Assisting in day-to-day business operations, web management and maintenance, marketing, project managing, networking, and team management. I am also serving as the acting coordinator managing all activities and operations in Allen, Lagrange, Steuben, Noble, Dekalb, and Whitley counties. Provide end-to-end hiring of the region including recruiting, screening, interviewing, onboarding and training. Liaison for clients, caregivers, and referral sources. I perform all new client intake assessments and build schedules for both clients and caregivers. Responsible for overall management of the regional team.

I built/created web stores based on current trends and algorithm. Responsible for merchandising products and performed Business Analysis Reporting. Assessed product attributes, built theme stores, problem solved website and product errors and structures. Provided support to Marketing and Copywriter. Requested images and copy for products and stores, Updated top navigation on the company's website and performed A/B testing on site merchandising strategies. Reviewed reports, heat maps, and data from internal programs to utilize the information. I reviewed all new Live web products to ensure placement and prepared competitive analysis reports, priced products, and worked with buyers to ensure web quality all around. I also created web redirects as needed.

Scheduled and arranged all meetings for CEO and Board of Directors.Screened and assisted all calls directed to the CEO.Scheduled, arranged and communicated all management meetings and all-staff meetings.Took minutes during meetings and distributed to appropriate parties.Stocked the organization with supplies. Opened, sorted and distributed all mail.Screened candidates for employment.Purchased, made and presented breakfasts and lunches for meetings.Performed miscellaneous jobs and tasks for CEO.Was Customer Relations Specialist prior to this position.

Customer service.Trained and provided support to over other 75 other representatives.Create PowerPoints, reports and presentations.Coordinate weekly training sessions and host weekly conference calls.

Customer service.Contacted military bases worldwide to arrange shipments.Arrange, track and ensure delivery of goods.Enter data and notes in system.

I serviced 13 different factory plants across 4 counties.Schedule and execute group presentations and follow ups, handle all claims processing, answer client calls, filing and faxing. Establish and maintain solid relationships with plant managers as well as clients.