• Received and placed over 200+ calls and emails daily.• Answered incoming phone calls from disaster victims promptly, attentively and in a friendly andempathetic manner.• Explained FEMA program policy and procedures to disaster victims.• Navigated multi-screen, customized database to locate and convey information to disastervictims.• Generated periodic reports to supervisors.• Transcribed data entry and summaries of disaster victims’ cases.• Trained in FEMA protocol, Homeland and Cyber Security

• Coordinated day-to-day office procedures and administrative duties.• Controlled inventory and ordering of supplies.• Managed daily financial transactions, record keeping, and reconciliation via QuickBooksAccounting System.• Assisted human resource manager in maintaining up-to-date employees records in accordancewith labor laws.• Coordinated and scheduled office functions, meetings and travel.• Provided support to owner, managers and employees.• Coordinated and managed event timelines and ensured all deadlines were met.• On-boarded new employees and managed training schedules.

• Planned, created and executed Women’s clothing store from idea to opening.• Established strong customer relationships, with focus on maximum revenue and high-qualityproducts.• Motivated and coached employees toward optimal performance by leading training on productknowledge, visual standards, customer service and cultivating a collaborative environment.• Conceptualized and executed engaging visual merchandising and social media efforts, increasingsales.• Managed all functions of daily operations, financial reporting, and inventory.• Ensured quality control and compliance of inventory to minimize losses.

• Investigated, evaluated and negotiated complex workers’ compensation and general liabilityclaims.• Evaluated litigated and non-litigated cases from opening to closure.• Reduced overall workers’ compensation self-insured costs by 33%.• Directed team of workers’ compensation specialists.• Analyzed claim criteria for recommendations with regard to compensability.• Ensured compliance with best practices, reviewed treatment medical reports and monitored thirdparty administrator and defense counsel.• Completed, filed and posted yearly OSHA Statistics in compliance with Federal OSHA regulations.