Team Lead Toronto office.Provided property management on inventory properties for banks and relocation companies nationally, overseeing the day to day upkeep, searching out qualified contractors, tracking costs and providing clients with best methods for handling repair issues• Handled environmental properties “grow ops” from testing to remediation, to clearance• Produce all forms for tenant related tribunal matters such as N4 and L1• Sourced new local contractors for national properties to keep travel costs down• Single point of contact for contractors and clients, providing excellent customer service and anticipating client needs,• Conducted client training sessions on company computer system, represented the company during bank audits• Increased the volume of our Toronto office from one employee to seven employees• Team Lead – in charge of hiring and providing training to new employees, managing staff workloads, vacation schedule, resource to staff on all business processes• Performed quality control audits to ensure compliance to company standards, conducted annual review with employee• Looked after the day to day running of the office, IT support, office supplies, certified first aid• Created forms to streamline, organize and better track the work process

Managed a full caseload from initiation to takeover/sale including: client reporting, database input, point of contact for outside contractors, reviewing equity statements• Communicated client policy to employees counselled employee’s on an individual basis through the relocation process utilized problem solving skills when employee needs differed from client policy• Responsible for the marketing, sale and upkeep of the inventory properties consisting of : negotiating the sale contract and signing on behalf of the company, hired property manager firms to oversee upkeep which increased individual property care and reduced the time involved in administering upkeep, provided reports to clients• Worked closely with realtors to advise clients on the best marketing strategies, acceptance of offers, price reductions and property improvementsAccount Development• Redesign client reports, improving accuracy and expediting their creation• Participated in process mapping to streamline relocation process• Led and participated in team building events