Cheryl Marks Email and Phone Number
Aurora, CO, US
Cheryl Marks's Location
Aurora, Colorado, United States, United States
Cheryl Marks's Contact Details
Cheryl Marks work email
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Cheryl Marks personal email
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Cheryl Marks phone numbers
About Cheryl Marks
• 20 years of Healthcare Management experience working with a diverse physician base including family practice and specialists.• Masters Degree in Healthcare Administration and Masters Degree in Organizational Leadership (Estimated degree completion in 2016)•Excellent interpersonal, communication and leadership skills•Healthcare Partners Leadership Institute Graduate 2011/2012•Completed Healthcare Partners Manager’s University 2011
Cheryl Marks Work Experience Details
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Mamager M And A Diligence And IntegrationOptumAurora, Co, Us -
Mamager M&A Diligence And IntegrationOptum Apr 2021 - PresentColorado, United StatesResponsible for the overall management of due diligence and clinic integration efforts. Key objectives include managing and overseeing due diligence, directing, and facilitating the project planning, project management, implementation, and evaluation of integration efforts as it relates to clinic initiatives. Collaborating with operational partners and training teams to ensure successful clinic integration efforts and to ensure policy and procedures are established as required. Also, assists with long-term planning priorities and assures clinics are appropriately integrated into the overall direction, mission, and values of the company.• Direct strategic planning and management of the integration projects and team to ensure that the goals and objectives are accomplished within the prescribed time frame.• Direct the project management and process improvement activities to achieve optimal implementation and control outcomes.• Identify risk issues that impact successful integration of the clinic and engages proper resources to ensure resolution.• Conduct research and prepares project reports and analysis to interpret information pertaining to integration efforts to make presentations and recommendations to senior management.• Participated and graduated Lean for Leaders
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Manager Operational Strategy And TranformationApplecare Medical Group, A Part Of Optum Mar 2017 - Apr 2021• Championed a large-scale transformation effort to guide the organization/practices, as part of a 4-year CMS Practice Transformation Grant. Achieved goals included adopted team-based care method, alternative payment-based systems, operational best practices, and process standards. • Coached, mentored, and guided leadership and resources through the transition, assisting them with developing and monitoring key metrics to drive continuous improvement of processes and operations. • Pioneered new member program, Welcome Wagon, creating a collaborative approach to engaging all new members in a highly personalized welcome visit focused on member experience with AppleCare Medical Group, as well as a wellness health assessment introducing the member to the medical group services. Resulted in 60% retention rate, significantly higher than industry average, as well as <3% readmission rate. • Spearheaded the Hospital Discharge Model of Care Program, a cross-team collaborative effort between Clinical Services and Clinical Operations teams Clinical Services team. Deployed new program across the clinic, creating a cohesive unit. Resulted in reduction of no-show rate from 40% to 25%, as well as reducing clinic readmission rate from 22% to 8%. • Drove the rollout of HappyorNot Kiosk throughout 12 network offices to help measure the member experience and introduce the concept of NPS, Net Promotor Score. • Currently leading the implementation of Telehealth Services across the organization; charged with overseeing IT implementation, team education and developing communication materials for social media. Facilitated the successful transition to the new program for 6 clinicians and 22 resources in first 2 weeks. • Led various team building programs to invigorate a new and growing team that had previously not worked together.
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Facilities AdministratorDavita Dialysis Mar 2016 - Dec 2016Century City• Responsible for the daily business operation of a Dialysis Unit with 20 full-time teammates. • Responsible for the daily operations and financial management of the unit.• Develop and mentor teammates.• Deliver clinical outcomes and continuous improvement.• Lead the Site Accountable Team to develop goals and implement strategies to ensure successful metric outcomes. -
Administrator IiDavita Healthcare Partners Aug 2012 - Mar 2016Long BeachOPERATIONS MANAGEMENT:•Responsible for the daily business operations of 2 medical sites with nine full-time Family Medicine Practice Physicians and 5 Pediatricians. •Develop new operational policies and procedures as well as update existing policies/procedures. •Lead the Site Accountable Team to develop goals and implement strategies to ensure successful metric outcomes including, but not limited to HCC scores, P4P goals, admit rates and enrollment goals. •Involved with successful implementation of MD Charge and upgrade to V11/Enterprise System. PATIENT SERVICES:•Oversee 3 LVN’s, 3 Patient Liaisons and 50 medical assistants within 2 sites. •Direct and provide hands-on hiring, coaching and counseling of 50 full time staff members. Evaluate and conduct annual performance reviews and merit increases for employees. •Conduct regular general staff meetings with office personnel to address operational, systems and/or organizational matters. •Responsible for consistently exhibiting customer service behaviors consistent with those contained in The Customer Service Program. •Work 1 on 1 with Patient Liaisons and Care Team Supervisors to ensure that the goal of Completely Satisfied is always being met. •Oversee Patient Liaisons who provide on-going patient education related to healthcare coverage. FINANCIAL MANAGEMENT:•Prepare annual financial operational budgets and other financial reporting for HCP Regional Accountable Team. •Responsible for monthly financial updates, budget management and general ledger review to ensure for accuracy and trend analysis. Audits and approves invoices for payment. •Keep overtime to a minimum and approves overtime as required. •Assess overhead operational expenses and formulate appropriate cost curtailment or expense stabilization recommendations where necessary to manage operational costs.
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Administrator IDavita Healthcare Partners Jul 2010 - Aug 2012Manhattan BeachOPERATIONS MANAGEMENT. Responsible for the daily business operations of a medical site with six, full-time Family Medicine Practice Physicians. Develop new operational policies and procedures as well as update existing policies/procedures. Lead the Site Accountable Team to develop goals and implement strategies to ensure successful metric outcomes including, but not limited to HCC scores, P4P goals, admit rates and enrollment goals. Involved with successful implementation of MD Charge and upgrade to V11/Enterprise System. Project Manager for ABI Program for SOLO Region and Operational Lead for SWV IPA Program.FINANCIAL MANAGEMENT. Prepare annual financial operational budgets and other financial reporting for HCP Regional Accountable Team. Responsible for monthly financial updates, budget management and general ledger review to ensure for accuracy and trend analysis. Audits and approves invoices for payment. Keep overtime to a minimum and approves overtime as required. Assess overhead operational expenses and formulate appropriate cost curtailment or expense stabilization recommendations where necessary to manage operational costs.HUMAN RESOURCES. Oversee an LVN, Patient Liaison and 18 medical assistants. Direct and provide hands-on hiring, coaching and counseling of 18 full time staff members. Evaluate and conduct annual performance reviews and merit increases for employees. Conduct regular general staff meetings with office personnel to address operational, systems and/or organizational matters. Responsible for consistently exhibiting customer service behaviors consistent with those contained in The Customer Service Program.PATIENT SERVICES. Work 1 on 1 with Patient Liaison and Care Team Supervisor to ensure that the goal of Completely Satisfied is always being met. Oversee Patient Liaison who provides on-going patient education related to healthcare coverage.
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AdministratorPhysician Office Support Services (Poss) Nov 2008 - Jul 2010TorranceOPERATIONS MANAGEMENT. Responsible for the daily business operations of a medical office with four, full-time Family Medicine Practice Physicians. Develop new operational policies and procedures as well as update existing policies/procedures and solicit input from FMCT operations liaison. Oversee the daily operations and EMR systems for the office. Assess overhead operational expenses and formulate appropriate cost curtailment or expense stabilization recommendations where necessary to manage operational costs.FINANCIAL MANAGEMENT. Conduct financial feasibility analyses for proposed new business ventures. Assess new business opportunities and prepare financial break even feasibility studies for presentation at Advisory Committee Meeting for review and final approval of the partners. Prepare annual financial operational budgets and other financial reporting for FMCT and obtain final approval from the Senior Director/POSS. Audits and approves invoices for payment. Keep overtime to a minimum and approves overtime as required. Prepare financial spreadsheets and meet on a monthly basis with the physician’s partner assigned to review key overhead expenses and ascertain the reason for any over budget items with recommendations to resolve such over budget itemsHUMAN RESOURCES. Direct and provide hands-on hiring, coaching and counseling of 17 full time staff members. Evaluate and conduct annual performance reviews and merit increases for employees. Conduct regular general staff meetings with office personnel to address operational, systems and/or organizational matters. Ensures that all office areas are adequately staffed and acts as backup in preparing weekly schedules for front and back offices. Responsible for consistently exhibiting customer service behaviors consistent with those contained in The Customer Service Program.
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Program Manager/Clinic ManagerUsc Keck School Of Medicine – Pediatrics Mca Family Clinic Jan 2008 - Nov 2008Los AngelesManaged public service grants for the MCA Clinic at LAC+USC Medical Center. Managed program staff including nursing, clerical, phlebotomy and child care specialists. Managed operations including planning, scheduling, program evaluation and quality management as well as job specific work plans for multiple grants.Coordinated the clinical aspects of all USC/MCA public service grants including data collection and tracking.Planned and developed program objectives and content. Researched and identified trends and needs and established program directions accordingly. Assessed quality of program operations. Modified existing program services or created new program offerings to maintain or enhance program standing. Developed curricula and course materials and coordinated faculty recruitment and involvement. Linked program with other relevant departments on or off campus as necessary.Developed and recommended program operating and administrative policies. Managed the dissemination, interpretation and application of program policies and recommend approval of exceptions.
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Practice AdministratorArthritis Treatment Center Oct 1996 - Dec 2007TorranceOPERATIONS MANAGEMENT. Managed the daily business operations of a medical office with four, full-time Rheumatologists. Provided a highly streamlined office environment for physicians, patients and staff. Addressed patient concerns, insurance issues, and handled/completed medical records in a timely manner.FINANCIAL MANAGEMENT. Maintained accounts payable, payroll, monthly revenue reports, and profit/loss statements. Monitored bank accounts and ensured prompt and accurate deposits. Credited quarterly and monthly payroll taxes electronically. Reviewed overhead costs, compare, negotiate and control expenses.HUMAN RESOURCES. Coordinated all human resource activities. Maintained personnel records for 17 full-time and five part-time employees. Conducted and prepared annual performance reviews, discussed problems and set goals.PHYSICIAN DOCUMENTATION. Liaison with contracting management company, and direct contact with insurance provider relations department. Personally handled credentialing with hospital’s medical staff departments. Coordinated renewals of medical licenses, DEA, and malpractice insurance. Maintained physicians’ current Curricula Vitae.PATIENT SERVICES. Provided on-going patient education related to healthcare coverage. Consistently involved with helping patients resolve insurance questions, problems and billing.
Cheryl Marks Skills
Healthcare
Managed Care
Hipaa
Healthcare Management
Medicare
Ehr
Healthcare Information Technology
Practice Management
Data Analysis
Strategic Planning
Emr
Physician Relations
Physicians
Hospitals
Healthcare Consulting
Leadership
Management
Healthcare Information Technology
U.s. Health Insurance Portability And Accountability Act
Electronic Medical Record
Working With Physicians
Human Resources
Employee Relations
Revenue Cycle
Process Improvement
Cheryl Marks Education Details
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Health/Health Care Administration/Management -
Organizational Leadership -
Political Science And Government
Frequently Asked Questions about Cheryl Marks
What company does Cheryl Marks work for?
Cheryl Marks works for Optum
What is Cheryl Marks's role at the current company?
Cheryl Marks's current role is Mamager M and A Diligence and Integration.
What is Cheryl Marks's email address?
Cheryl Marks's email address is cm****@****zon.net
What is Cheryl Marks's direct phone number?
Cheryl Marks's direct phone number is +131020*****
What schools did Cheryl Marks attend?
Cheryl Marks attended California State University-Long Beach, Colorado State University-Global Campus, University Of Arizona.
What skills is Cheryl Marks known for?
Cheryl Marks has skills like Healthcare, Managed Care, Hipaa, Healthcare Management, Medicare, Ehr, Healthcare Information Technology, Practice Management, Data Analysis, Strategic Planning, Emr, Physician Relations.
Who are Cheryl Marks's colleagues?
Cheryl Marks's colleagues are Justin Pan, Komal Dhagane, Jacob Tricarico, Jack Perrill, Mohd Wasif Ahmed, Tyler Hammond, Marisol Santana.
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Cheryl Marks
Fort Mill, Sc1charlotteradiology.com -
Cheryl Marks
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Cheryl Marks
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