As an experienced administrator and customer service professional, I am focused and experienced in dealing, analyzing and communicating with customers and management. I enjoy working directly with customers in a positive and courteous manner. I communicate effectively with internal and external customers to solve issues and develop a good working relationship. I have a reputation of delivering excellent service as evidence by my consistent quality assurance scores and feedback. I have demonstrated dependability, responsibility and loyalty to the company and customer, while being given increasing responsibility and tasks over my 14 years at Ford Credit. I am very detail oriented and learn new programs quickly and work independently. I am highly ambitious and performance-driven. I have expert skills in quality assurance, collection, skip tracing, negotiations, team leadership. My technical skills include a good working knowledge of Google Chrome, Microsoft Office (Word, Excel, PowerPoint, SharePoint), Debt Manager, Workflow, Pinnacle, Avaya.I lead by example and build positive relationships with my customers, co-workers and management. I am looking for a position where I can have direct customer- facing interaction. I would like the opportunity to make a positive experience with people every day. I would enjoy working in a small office based in Maury or Williamson county as a receptionist or office manager.Please feel free to contact me at 931-215-8192 or by email at cherylmcauliffe@outlook.com to discuss how I can make a difference to your customers and company.
Listed skills include Leadership, Customer Retention, Microsoft Office, Customer Experience, and 11 others.