Cheryl Mccart Email & Phone Number

Gilbert, Arizona, United States

So excited to be working with my “bank family” again supporting the Healthcare Division.

Tempe, Arizona, United States

Currently supporting the high-volume online onboarding of commercial clients in the US, Latin America and the Middle East.Supporting the UK commercial clients with manual onboarding, performing KYC analyst functions, reviewing CAP Tables for UBO's and pre-screening of the relationship to understand the BOI and COI risk of the client.Partner with the Relationship Team to ensure the client has the best in service onboarding experience.Schedule and participate in Zoom calls to assist clients in completing the online application.Identify and mitigate the unique needs of each commercial client to ensure we meet SLA's and client expectation.Request and validate all relevant legal documentation to adhere to Know Your Customer (KYC) and Anti-Money Laundering and other banking regulations for the US and UK. Prepares necessary bank documents and establishes client records. Follow up on outstanding requests.Perform Client Outreach, Training and Education, ensuring client has enrolled in all necessary services, entitlements and controls are appropriate. Resource for the Relationship Team in escalations and more complex client onboarding needs.Training, coaching and development of staff and new hires. Ensure I set them up to succeed, share knowledge and new processes with the team.

Phoenix, Arizona Area

Successful business banking professional with experience in high-touch customer service and bank operations. Methodical leader adept at effectively motivating staff through continual guidance, direction, and development. Dedicated to managing the lobby operations of regional banks while ensuring a high level of customer service and mitigating operational risks. Provided escalation services for legal items, including Bankruptcy, Subpoenas, Garnishments, Trusts, Escrows, Deposit Account Control Agreements and 1031 Exchanges. Open to remote and virtual opportunities. CORE COMPETENCIES● Facilities Management ● Portfolio Management ● Problem Solving ● General Ledger Expertise ● Customer Retention ● Fraud Education● Staff development ● Staff management ● Fraud Prevention● Cash handling expertise ● Customer relations ● Composed SOPs

Chandler, Az

• Successfully managed daily Fed Funds settlement with the Federal Reserve.• Reconciled general ledger accounts and made rate changes.• Security Officer and oversaw compliance, facilities, and A/P duties.• Managed the daily activity of tellers and new account staff.• Serviced and on-boarded new clients.• Ensured that TISA’s and terms and conditions were updated when product changes were made.• Handled all Reg E disputes.• Handled all Reg D violations.• Implemented quality control process, reviewed all system input to ensure accuracy. • Completed and submitted SAR’s.• Participated in ALCO committee

Riverton, Wy

Branch Operations, Security, Customer Service, HR/Payroll, Public Funds Pledging and Accounts Payable.