Cheryl Mcphillips Email & Phone Number

US

Southborough, MA, US

- Establish and manage the overall client relationship with key decision makers - Key role in account growth and rapid business expansion for assigned accounts - Manage account teams (account management and program management) to meet and exceed client expectations

Armonk, New York, NY, US

 Constructed partnerships between clients, IBM, vendors, and subcontractor organizations and managed implementation of these partnerships to address business opportunities Built relationships with client executive leadership at all levels using consultative selling, financial/business management, portfolio/program management and team/people management.

San Jose, CA, US

 Spearheaded a winning negotiation for high-profile, global flexible Cloud model engagements over $250M USD from concept through contract negotiations and operational deployment Piloted flexible ‘as a service’ (XaaS) program and practice methodology team resulting in innovative, reusable deal practice artifacts Facilitated C-level consultations with.

Frankfurt Am Main, DE

 Developed business plan and hiring strategy to enable rapid growth of new North American business unit with gross revenue of approximately $75M first year through strategic direction and oversight of business account management team Developed reusable operational practices for sales and account management organization Guided team in ensuring high.

Austin, Texas, US

 Functioned as Client Executive for multiple global infrastructure and application outsourcing clients, responsible for account satisfaction, service level management and profit and loss management Headed operational and sales management activities for US High Tech business segment in the Bay Area for Oracle applications and operations Spearheaded.

Houston, Texas, US

 Drove high levels of customer satisfaction through effective management of $260M, multi-year SAP outsourcing engagement throughout all phases, from negotiation through transition and delivery Managed service levels, strategic technology roadmaps, profit and loss and account growth planning Achieved status in Top 3% of worldwide sales professionals.

Houston, Texas, US

 Managed application pursuit team in cross-business unit activities, developing strategy, business opportunity, overseeing delivery escalations and directing client-facing interactions and services  Served as Delivery Executive for major automotive company pursuit, defining sales and execution strategy for global delivery of SAP, Oracle and CAD/CAM.

 Facilitated effective planning and implementation of cross-business unit application (COTS, SAP, Oracle) delivery team transition of over 10,000 employees into HPS Global Delivery, resulting in effective transformation and improved application management operations Established engagement model, bid center, delivery model and cost/pricing strategies for.

 Supervised applications component of company’s largest strategic outsourcing engagements, guiding solutions design, partner negotiations, delivery and financial business models Recognized Strategic Outsourcing Expert for application services business model, resulting in improved customer satisfaction and delivery above target engagement profit

 Governed all aspects of IT component of profitable large-scale divestiture, including executive communications, intellectual property, security, archive activities and operational timelines Directed definition and implementation of global support for SAP in Europe and Japan; managed global legacy application and SAP support models, encompassing end-user.

Bachelor Of Science (B.Sc.), Management

Executive Certificate In Leadership And Management

Executive Certificate In Advanced Intercultural Management

Master Of Business Administration (M.B.A.), International/Global Studies