Cheryl Meredith Email & Phone Number

Tilburg, NB, NL

Utrecht, Nederland

Growing from Talent Coordinator to Talent Manager, I have been able to take on more responsibilities within the role, I've also taken on a secondary role of Process Coordinator, where I work closely together with our Talent Operations Coordinator to ensure our department works together flawlessly. This includes support Talent Strategists and Lead with.

Utrecht, Nederland

As a Talent Coordinator I manage athletes & content creators for a diverse set of games titles, by taking care of everything business related. This includes making sure they can meet their deliverables, grow their channels, giving feedback on their social media presence, provide them with deals and opportunities, and ensuring other departments can work.

Eindhoven En Omgeving, Nederland

As a Teamlead Customer Support I manage the day to day operations at Support. In doing so, I try to unburden our Director of Customer Success & Support. I keep a hands-on attitude in regards to tickets and regularly jump in to help out. Additionally, I'm fully responsible for writing and maintaining copy for our Support Center. Additionally, I am in close.

As a Senior at Coosto Support I was responsible for the daily operations at Support. This included keeping an eye on our SLA and giving directions to colleagues to manage our workload. Additionally, I was administrator of our ticketing system Zendesk. As an admin I helped maintain our triggers, ticket forms, macro's, etc. I fixed Zendesk issues ad hoc.

Eindhoven Area, Netherlands

At Coosto I provided SaaS support for B2B customers (ranging from large enterprise to small & medium business) and colleagues. I tackled product issues daily and worked together with different departments to resolve issues and optimise the tool for the best customer experience. Issues could vary from easy log-in issues, to boolean search support, and even.

Blerick, Venlo

As a Support representative at Canon I was responsible for providing support to UK and IE B2C customers who experienced issues with with their (pro) camera, lens, printer or fax. Support requests were handled through email and ticket via Siebel.

Blerick, Limburg, Nederland

I was responsible for coaching employees on the Canon UK & IE project at Arvato. I gave them feedback on calls & tickets, provided support on difficult subjects and calls, etc. I was also actively involved in improving the internal knowledge database.

At Synthesio I helped out for different project like Blackberry, Zytiga & Invico. I was responsible for adding sentiment and content tags to verbatim provided by Synthesio.

Tilburg Area, Netherlands

At Teleperformance I worked as a Call Agent for several clients. Examples would be the Municipality of Tilburg and a big recall of defective Philips Senseo machines.