Supplied equipment to shippers, truckers and railroads, while managing the inventory of equipment in the area of operation. Ensured appropriate containers and equipment levels were maintained to meet customer needs in a timely manner while controlling costs.• Handled daily tracking and release of equipment for all depots in the Midwest area to ensure accurate inventory records, averaging volumes of 300 to 425 refrigerated containers. Movement was among 10 depot locations and excess inventories were railed over ports to New York, Norfolk, Seattle, and Canada. • Ensured customers obtained equipment at the appropriate location for export bookings to meet their ship date ERD/rail cut. Achieved 97% average customer satisfaction rating.• Created daily empty bookings for all containers repositioned from low surplus locations to high demand locations, off hire, bad orders, and for sale. Function permitted visibility into movement that was in process and what was completed. Weekly volume ranged from 30 to 70 containers. Maintained all costs within budgetary guidelines.• Tracked and traced repositioned equipment to ensure faster turnaround and decrease of turnaround times on a weekly basis.• Updated various reports and cleaned EDI EPOS error reports every three days to maintain accurate container history.• Handled 50 to 100 daily inquiries relating to equipment releases or inventory availability by email from sales staff, the customer broker, or the carrier, resulting in 99% customer satisfaction ratings.

Coordinated movement of inter-modal boxes from the ship to the customer’s door and from the customer to the ship to produce fast and accurate documentation/delivery instructions to the carrier in the most cost-effective manner.• Created 50 to 100 daily work orders for carriers to and from rail/port for import and export cargo. Continuously checked release queues four to six times a day. Achieved 98% average customer service.• Expedited delivery instructions and resolved up to 500 issues daily, by email correspondence, occurring between the trucker, sales staff, and customer broker to questions on their shipments. Consistently received superior appraisals for immediacy of replies with resolutions.• Traced cargo to final destination to ensure prompt delivery every day and requested Proof of Deliveries.• Controlled cost of shipping in the most effective manner possible by selecting the lowest drayage costed carrier, clarified invoices, and work order discrepancies, correcting when needed through SAP.• Organized workflow to be performed effectively and efficiently by monitoring trucker and equipment accessibility for one-way transport for cost saving opportunities. Improved progress 23% in qualifying cost to one-way transport.• Evaluated carrier performances to meet Hapag-Lloyd shipping regulation to on time pick-up/delivery. Met bi-weekly with Operation’s management, reporting on carrier performance and service failures.

Managed a shipping office of five customer service clerks, plus hiring temporary staff of three. Trafficked Popcorn Tin Division - 12,000,000 units shipped in a 16-week period. This amounted to 4,000 truckloads moving via trucked or railed among a customer base of 200.• Delivered employee year-end evaluations and assigned goals.• Directed daily activities of releasing for print pick lists, cubing orders to inventory on hand or production schedule to determine ready to ship date, arranged pickup with customer and 3rd party logistics. Set appointments to a `24 pickup’ notice with truck lines to formulate daily rolling ship schedules. Printed customer specific UCC 128 labels, created bill of ladings after loading completed, and invoiced. • Managed all cross functions with multiple ship point locations.• Cleared daily lot checks ranging from 30 to 65 rail containers either empty or loaded for 0 % trailer demurrage.• Audited all year-end invoice deductions for non-compliance shipping with customer routing guides. • Non-Compliance Shipping Deductions held.at .008% of total revenue. • Facilitated user ID’s to Wal-Mart Retail Link, Target, Kmart, Warehouse Clubs, Office Supply Chains, Retail, Grocery, Hardware, Department Stores and Military.• Refined knowledge of GMP practices including product recall process. • Houston Harvest Gifts awarded Vendor of the Year from Wal-Mart and Target due in part to on-time shipping consistency.