Cheryl Norman Email and Phone Number
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For two decades now, helping employers and their employees make sound benefits decisions has proved to be very rewarding. Insurance, particularly health insurance, has become increasingly esoteric over the years. Breaking down the insurance-speak to terms anyone can understand - whether high-level executives, small business owners, over-the-road truckers, or blue-collar steel workers - is something I enjoy and do well.Having worked at the carrier, group administrator, and broker level, I have a unique perspective on the marketing, implementation, communication, and enrollment processes. When it comes to benefits, I see the full picture. I strive to provide the highest level of customer service to my clients and their employees. Providing prompt and creative solutions to problems, or better yet, preventing problems through proactive communication and thorough attention to detail has always been my focus.
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Director Of Operations - Employee BenefitsOakbridge Insurance Apr 2022 - PresentAtlanta, Georgia, Us
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Sr. Account ManagerBrock Insurance Agency Apr 2005 - Sep 2023Rossville, Ga, UsResponsible for account management and benefits administration tasks for large groups including marketing, communication, and enrollment of all plan types such as medical, ancillary, voluntary group, and voluntary worksite. Market, analyze, and recommend product offerings to clients based on client needs and benefits philosophy. Coordinate and implement enrollment strategies for both perpetual and annual enrollment activities. Resolve daily service issues such as billing, claims, and compliance by working directly with carrier contacts and national broker partnership resources. Research, implement, and manage online electronic enrollment platform (Selerix) including coordinating data exchange between carriers, enrollment vendor, payroll administrators, and clients as well as completing in-house, rules-based case building. Create customized employee communication pieces for effective and concise communication of complex eligibility rules and plan options. -
Voluntary Benefits Account ManagerTigrett & Pennington, Inc. Oct 2001 - Apr 2005Handled daily administration tasks for complete line of voluntary group and worksite plans for major employer (5000+employees). Responsible for the coordination and communication of benefits for new hires (approximately 200 per week) as well as complex annual enrollment utilizing call center, face-to-face, and online enrollment solutions. Conducted research and implementation of online enrollment system (BenefitsConnect) including in-house, rules-based case-building and electronic data submission. Generated and reconciled self-bill for all product lines with 99% accuracy despite turnover of more than 150%. Liaison between employee, client, and carrier for complex disability and life claims. Completion of daily eligibility and payroll deduction reporting.
Cheryl Norman Skills
Cheryl Norman Education Details
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Southern Arkansas UniversityMarketing
Frequently Asked Questions about Cheryl Norman
What company does Cheryl Norman work for?
Cheryl Norman works for Oakbridge Insurance
What is Cheryl Norman's role at the current company?
Cheryl Norman's current role is Director of Operations - Employee Benefits Division.
What is Cheryl Norman's email address?
Cheryl Norman's email address is cn****@****pcs.com
What is Cheryl Norman's direct phone number?
Cheryl Norman's direct phone number is +142350*****
What schools did Cheryl Norman attend?
Cheryl Norman attended Southern Arkansas University.
What are some of Cheryl Norman's interests?
Cheryl Norman has interest in Writing, Football, Gardening, Yoga, Golfing, Running.
What skills is Cheryl Norman known for?
Cheryl Norman has skills like Insurance, Health Insurance, Employee Benefits, Customer Service, Disability Insurance, Account Management, Sales, Marketing, New Business Development, Underwriting, Strategic Planning, Human Resources.
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