Cheryl Paul Email and Phone Number
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SUMMARYSr. Program Manager who consistently delivers high-quality products and services on-time and on-budget by tracking projects from inception to delivery. Accomplished Account Manager who leverages customer rapport to build trust and strengthen relationships. Motivated self-starter who works well under time and resource constraints. Applies critical thinking skills to analyze and resolve challenges. Superior organizational, communication and time management skills. Areas of expertise include the following:• Implementations• Cross-functional team player• Microsoft Office Suite experience• Trade show exhibitor• Flexible and dependable• Pre- and post-sales support• ISO 9001:2015 auditor experience• Internal / external training utilizing classroom and web-based technology• Fulfilling Department of Defense contracts• Customer service training and employee recognition program• Member of ERP / MRP software implementation team
Clean Harbors
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- cleanharbors.com
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Corporate Account Support RepresentativeClean Harbors Jan 2020 - PresentNorwell, Ma, UsProvider of environmental and industrial services, including hazardous waste disposal for companiesProvides dedicated support for assigned corporate accounts and the respective Corporate Account Managers in implementing, managing, and maintaining these accounts within the Sales Division• Responsible for largest client in our division worth $18M (1,800+ locations)• Act as main point of contact for customers; both internal and external• Responsible for coordination of weekly customer implementations• Generate customer program status reports and required customer specific documentation• Collaborate with branch teams and external vendors to meet the customer timeline• Help other team members on projects as needed• Audit accounts for accuracy and update database to reflect the requirements of the customer• Assist with billing and PO inquiries as needed
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Program ManagerSmithers Viscient Apr 2015 - Sep 2019Wareham, Ma, UsOversees and manages all aspects of planning, scheduling / tracking deliverables, prioritizing, and implementation of client-critical program activities.• Prepares custom client contracts for each program.• Generated client program status reports and required client specific documentation.• Collaborated with cross-functional team members both internally and externally.• Accumulates and analyzes program data from sources within laboratory to produce reports.• Audits all client invoices for accuracy. -
Rfq CoordinatorGlobal Interconnect, Inc. Nov 2013 - Jan 2015Pocasset, Ma, UsDirected projects from inception through quotation to prototype (first article) as part of New Business Development Team.• Partnered with engineering teams on developmental projects.• Monitored production schedules and communicated status and / or generated reports.• Interacted daily with engineering, sales, purchasing and quality to ensure project success.• Facilitated conference calls with customers to review project status. • Tracked and analyzed customer satisfaction by soliciting feedback, partnered with management for issue resolution. -
Account ManagerAirborn Electronics Aug 2010 - Oct 2012Managed projects from inception to delivery. Responsible for the highly regulated Department of Defense (DoD) contracts, requiring stringent standards and strict confidentiality. • Collaborated with various departments including purchasing, production, scheduling, accounting & shipping to ensure project completion per DoD specifications.• Entrusted with sensitive corporate and government data, maintained strict confidentiality.• Addressed complaints and issued Corrective Action Requests and Supplier Corrective Action Requests ensuring satisfactory resolution to customer, supplier and company.
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Asst. Product ManagerCdf Corporation Jan 2006 - Jan 2010Plymouth, Ma, UsResponsible for development and production of flexible pouch packaging to ensure final product met client’s specifications; aligned customer with appropriate contract filler.• Assisted clients on developing packaging requirements including artwork and materials used.• Monitored production schedules and communicated status reports to Product Manager and Sales.• Accelerated new business development by attending trade shows.• Collaborated with marketing group to create sell sheets, set up photo shoots and design website.• Analyzed overall customer satisfaction by implementing feedback mechanism• Coordinated component shipments from Italy and Japan meeting customer stringent production schedules. -
Customer Service RepresentativeCdf Corporation May 2004 - Jan 2006Plymouth, Ma, UsProvided exceptional customer service for all orders via phone and email.• Supplied technical specifications and provided technical expertise to customers.• Provided manufacturing / shipping teams with product inventory and appropriate shipping documentation.• Supported sales staff and other departments as needed.• Developed internal team building activities resulting in healthier communication and improved morale.• Served on Customer Excellence and Lean for Office task groups.• Member of ERP / MRP system implementation team tasked with developing / testing / authoring manuals to meet ISO requirements.
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Customer Service RepresentativeBillard Communications Jan 2002 - May 2004Handle client calls and assist them with their orders; being their consultant.Cross-sell other promotional products.Develop and implement mailings for future business.Track billing and shipment of products.
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Online Services RepresentativeThomson & Thomson Jan 2000 - Jan 2001Supported our online research tools as well as our CD-ROM products, for both national and international clients.Responsible for supporting the New York Region which comprised the largest portion of our client base.Trainer for internal and external clients utilizing phone training, WebEx technology, and classrooms.Developed and maintained training materials.Performed a wide range of technical troubleshooting activities and replicated client issues to determine best solution.Worked closely with developers as needed on software issues brought on by customer complaints or issues within a timely manner.Supported sales staff and other departments as needed.Worked independently while maintaining a close relationship with other team members.Department "Customer Service Champion."
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Publications Production CoordinatorThomson & Thompson Feb 1996 - Feb 1999GbConducted client callbacks that improved sales by 30%.Handled budgets, vendor relations, buying, scheduling, production, and quality.Cut expenses by $40k in the first year by searching out new vendors.Utilized SAEGIS, T&T’s online searching tool.Coordinated and managed subscription renewals, invoicing and credits. -
Customer Service Rep.Rand Mcnally 1993 - 1996Chicago, Illinois, Us -
Publications Production CoordinatorMotorola Solutions Aug 1984 - Feb 1992Chicago, Il, Us
Cheryl Paul Skills
Cheryl Paul Education Details
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Stonehill CollegeBusiness Management -
Newbury CollegeBusiness Administration
Frequently Asked Questions about Cheryl Paul
What company does Cheryl Paul work for?
Cheryl Paul works for Clean Harbors
What is Cheryl Paul's role at the current company?
Cheryl Paul's current role is PROGRAM MANAGER / ACCOUNT MANAGER / NEW BUSINESS DEVELOPMENT.
What is Cheryl Paul's email address?
Cheryl Paul's email address is cp****@****ent.com
What is Cheryl Paul's direct phone number?
Cheryl Paul's direct phone number is +150842*****
What schools did Cheryl Paul attend?
Cheryl Paul attended Stonehill College, Newbury College.
What are some of Cheryl Paul's interests?
Cheryl Paul has interest in Kids, Cooking, Gardening, Sweepstakes, Investing, Electronics, Home Improvement, Reading, Crafts, Gourmet Cooking.
What skills is Cheryl Paul known for?
Cheryl Paul has skills like Customer Service, Trade Shows, Logistics, Microsoft Office, Product Management, Software Documentation, Training, Shipping, Invoicing, File Management, Online Research, Manufacturing.
Who are Cheryl Paul's colleagues?
Cheryl Paul's colleagues are Gordon Pike, Dustin Bowron, Jeff Walsh, Kevin Elcock, Jeffrey Claudes, Srinivasa Rao K, Gauri Sable.
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