Cheryl Phillips Email & Phone Number

Texas, United States

I'm utilizing my amazing skills to take on freelance projects, including reporting, data analysis, event planning, optimizing processes and presentations.

Dallas/Fort Worth Area

Retained and expanded key client relationships, ensuring satisfaction and strategic growth through personalized program design, data analysis, and comprehensive solutions that enhance client well-being and business outcomes.Key Accomplishments:• Resolved $60,000 overpayment issue, retaining client classified as “renewal unknown” to client contracting for extended year contract.• Fostered strong relationship with municipal client, leading to five-year contract renewal with potential three-year extension and $1MM revenue increase.• Utilized cross-team collaboration to identify a misapplication of rewards for employees due to file upload errors the previous five months. Resolved through data analysis and providing an excel dashboard showcasing impact by employee amount due to correct issue. Resulted in over $80,000 in additional reward payments due to their employees.

Plano, Texas, United States

Allen, Texas

Managed client relationships and executed multiple projects, ensuring fulfillment of SLAs overseeing forecasting, budgeting, and operational processes, while innovatively solving inventory challenges and enhancing revenue and service efficiency.Key Accomplishments:• Managed client relationships for Ricoh Production Print with $100MM+ annual sales and ASICS America with $13MM e-commerce sales, ensuring SLA fulfillment through diverse responsibilities like forecasting, budgeting, and daily operations.• Devised solution for $20MM of misdelivered inventory, saving transportation costs and implementing profitable storage strategy.• Facilitated one-call resolutions and improved customer service by integrating return shipment tracking into daily service platform. • Managed and implemented multiple ongoing projects from inception to implementation including promotional product giveaways, promotions by zip code locations and new packing slip design.

Plano, Texas

Served as key liaison between Global Marketing Services, Ricoh Production Print, and PFSweb, Inc.Key Accomplishments:• Managed PFSweb's six-person customer service team for Ricoh products, achieving consistent client satisfaction.• Conducted regular team performance evaluations, maintaining top-tier customer service rankings.• Facilitated critical product allocations to prevent business disruptions.• Produced and managed forecast by sales team member for over $60MM into a single rollup.

Bachelor Of Business Administration, Marketing

Certificate Of Completion, Executive Seminar

Certification, Project Management Certificate Series

Multiple Leadership And Interpersonal Skills Training Courses