Rarely do I go somewhere and not know someone, to the point it has become a joke with my friends and family. I connect with people easily, think “Six Degrees of Kevin Bacon,” and enjoy making the world feel a little less distant by bringing people together. I was the kid that no matter where the teacher moved me, I would befriend my new seatmate. I am a “WOO – winning others over” who uses my personal skills to make connections and tell a story, whether personal or professional, to one contact or publicly to a large audience. I am a bit of a unicorn in that I love the relationship part of business, but I am also passionate about opportunities to find solutions. I excel at discovering the root cause of issues and being able to bring together the right resources and data to provide the client with a resolution. The satisfaction of leveraging resources to find resolution makes me tick. I am a bit of a report/data nerd and love what you can find buried in the numbers. I have a knack in understanding how systems work, even though I am not an engineering wizard. I am just able to “get it”, which a big part of innovative solutioning. I bring all my years of experience, both life and work, to the table as I am looking for my next adventure. So, who am I? I am a dynamic leader and mentor looking to bring my strengths and skills to your team. With an extensive career in client relationship management, I am focused on several areas including Director of Client Success, Clients Success Management, Solutions Consultant, Sales/Client Success Operations, Sales/CS Enablement and Voice of the Customer.Outside of work, I am passionate about serving my community. I have spent many years volunteering in several different capacities. From working with collegiate women, to raising funds/awareness for protecting abused and neglected children to protecting fluffy kids (cats and dogs) and helping them find their forever home. Serving others makes me feel whole. In summary, I am a team player who is looking for her new team and is excited for new opportunities.
Freelance
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Freelance ProjectsFreelance Dec 2023 - PresentI'm utilizing my amazing skills to take on freelance projects, including reporting, data analysis, event planning, optimizing processes and presentations.
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Strategic Relationship ManagerVirgin Pulse Oct 2019 - Nov 2023Dallas/Fort Worth AreaRetained and expanded key client relationships, ensuring satisfaction and strategic growth through personalized program design, data analysis, and comprehensive solutions that enhance client well-being and business outcomes.Key Accomplishments:• Resolved $60,000 overpayment issue, retaining client classified as “renewal unknown” to client contracting for extended year contract.• Fostered strong relationship with municipal client, leading to five-year contract renewal with potential three-year extension and $1MM revenue increase.• Utilized cross-team collaboration to identify a misapplication of rewards for employees due to file upload errors the previous five months. Resolved through data analysis and providing an excel dashboard showcasing impact by employee amount due to correct issue. Resulted in over $80,000 in additional reward payments due to their employees. -
Senior Client Success ManagerVirgin Pulse May 2017 - Oct 2019Plano, Texas, United States -
Senior Analyst, Client ServicesPfsweb, Inc Oct 2007 - Apr 2017Allen, TexasManaged client relationships and executed multiple projects, ensuring fulfillment of SLAs overseeing forecasting, budgeting, and operational processes, while innovatively solving inventory challenges and enhancing revenue and service efficiency.Key Accomplishments:• Managed client relationships for Ricoh Production Print with $100MM+ annual sales and ASICS America with $13MM e-commerce sales, ensuring SLA fulfillment through diverse responsibilities like forecasting, budgeting, and daily operations.• Devised solution for $20MM of misdelivered inventory, saving transportation costs and implementing profitable storage strategy.• Facilitated one-call resolutions and improved customer service by integrating return shipment tracking into daily service platform. • Managed and implemented multiple ongoing projects from inception to implementation including promotional product giveaways, promotions by zip code locations and new packing slip design. -
Client Services ManagerGlobal Marketing Services Aug 2000 - Sep 2007Plano, TexasServed as key liaison between Global Marketing Services, Ricoh Production Print, and PFSweb, Inc.Key Accomplishments:• Managed PFSweb's six-person customer service team for Ricoh products, achieving consistent client satisfaction.• Conducted regular team performance evaluations, maintaining top-tier customer service rankings.• Facilitated critical product allocations to prevent business disruptions.• Produced and managed forecast by sales team member for over $60MM into a single rollup.
Cheryl Phillips Education Details
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Marketing -
Buckley School Of Public SpeakingExecutive Seminar -
Collin CollegeProject Management Certificate Series -
Various Leadership Training Courses - Strengthsquest Training, Dale Carnigie, Ethics And LeadershipMultiple Leadership And Interpersonal Skills Training Courses
Frequently Asked Questions about Cheryl Phillips
What company does Cheryl Phillips work for?
Cheryl Phillips works for Freelance
What is Cheryl Phillips's role at the current company?
Cheryl Phillips's current role is Strategic Customer Success Leader, Innovative Solutioning, Dedicated Leader & Mentor, Data Nerd, Passionate Community Servant.
What schools did Cheryl Phillips attend?
Cheryl Phillips attended Texas Tech University, Buckley School Of Public Speaking, Collin College, Various Leadership Training Courses - Strengthsquest Training, Dale Carnigie, Ethics And Leadership.
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Cheryl Phillips
Regional Executive Cnhi, Llc - New Yorkpublisher: Niagara Gazette, Lockport Union-Sun & Journal, Hometown ExtraNiagara Falls, Ny1niagara-gazette.com -
3lsi-industries.com, fanniemaybrands.com, sdmyers.com
5 +177369XXXXX
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Cheryl Phillips
Schofield, Wi4charter.net, gmail.com, dunhamexpress.com, suttontrans.com9 +171537XXXXX
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Cheryl Phillips
Palo Alto, Ca5gmail.com, gmail.com, stanford.edu, stanford.edu, seattletimes.com
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