Technical Writer• Developed technical documentation for project

Presently working on IRS project - Technical Writer - Enterprise Life Cycle Specialist - Internal Revenue Service • Reviewed, analyzed and developed project documentation to manage and implement business change• Ensured the ELC documentation approved in the Tailoring Plan has been completed, signed and validated

Business Process Analysis at FBI - Washington, DC.

• Developed annual project schedules for senior management• Developed and published all technical documentation relating to deployment of hardware and software into client’s production environment• Developed and published Standards & Procedures for program deployment activities

• Developed annual project schedules for senior management• Developed and published all technical documentation relating to deployment of hardware and software into client’s production environment according to the Enterprise Life Cycle• Developed and published Standards & Procedures for program deployment activities• Responded to the Treasury Inspector General for Tax Administration (TIGTA) audits related to engineering documentation and deployment activities

Member of Telcordia's "Trusted Advisor Team" for Telecom Argentina• Provided on-site support for the client by analyzing their business processes and recommending procedures to expedite connectivity of service for both wholesale and retail service providers• Liaison with the client's systems engineers and vendors to implement their new service order provisioning software

• Negotiated contracts with vendors to supply video transmission to cruise lines such as Holland/American, Princess and Royal Viking• Implemented installation/maintenance of computer equipment onboard cruise ships

• Designed and implemented workflow process between collection centers and revenue center that resulted in reducing the number of days to process a claim. Associated with this process was the development of Methods and Procedures and training material for personnel assigned to the centers• Provided to Bell Atlantic-NJ Information Systems department the business office requirements with work flow documentation for a new billing system. Organized the implementation team for the cutover to the new system, which generated the monthly billing in a more effective and efficient manner. Established a single point of contact for the department regarding any problems or concerns from other organizations within the Company regarding the new system. Prepared training material and instructed classes in "train-the-trainer"• Oversaw development of $2M plus budget for more than 5,000 employees. Provided status reporting of progress and issues against the project schedule and budget