-Acquiring, verifying, editing, organizing and compiling technical patient data within numerous proprietary applications -Aiding in inter-department communication and collaborating extensively with various external private and federal agencies to verify, edit and maintain accuracy of patient information -Providing superior interpersonal and customer service skills to medical and public personnel -Maintaining strict confidentiality while practicing strong organizational skills with strict attention to detail

-Successfully assisted neurosurgeons with the scheduling of patients for surgeries, scans and referrals -Effectively acted as coordinator on conference calls between surgeons and insurance companies on a regular basis-Maintained close and consistent communication with patients and insurance companies throughout the authorization process with a focus on accuracy and professionalism -Exhibited superior customer service when walking patients through the paperwork involved in appointments/surgeries/scans.

-Provided consistent and dependable daily support for all incoming customer calls related to cash, business development, and accounting -Lent ongoing assistance to account managers in the opening of new banks, mergers and acquisitions, including but not limited tocompleting forms with customers, organizing and coordinating conference calls, forwarding appropriate documents to their departments, and keeping in contact with the customer until the banks had merged or opened -Effectively aided in promoting campaigns to customers by calling each customer identified on the list to discuss new products; promptly sent customer the appropriate information if they expressed an interest, and sent them the related documentation to sign-up if they were ready to enroll