Cheryl Reid Email and Phone Number

1. Obtained, verified, and calculated income and resources to determine client financial eligibility for social service programs. 2. Processed, monitored, reviewed, and communicated case status and changes to clients, their families, or authorized representatives.3. Interviewed clients, family, or authorized representatives to gather information for use in determining benefit eligibility. 4. Certified program eligibility, compute benefit levels, and determined the length of eligibility.5. Conducted reviews to determine or verify new and continued program eligibility. 6. Explained program benefits, requirements, rights of appeal, and fair hearings to clients, their families, or authorized representatives. 7. Calculated and processed changes to client benefits such as overpayments, adjustments, or restoration of benefits. 8. Documented case records to maintain accurate and confidential client records. 9. Communicated with internal and external stakeholders to provide and verify information, answer inquiries, address issues, or resolve problems.

1. Generated and managed nightly audit reports, correcting mistakes saving America's Best Value Inn over $10,000 .00 while employed.2. Conducted employee performance appraisals and maintained employee payroll and leave balances.3. Serve as human resources manager for all hotel employees4. Recruited, interviewed, and selected new employees.5. Trained and supervised five newly hired front desk employees.6. Developed and maintained a filing system for guest files and front desk operations.7. Made routine calls and answered the telephone taking down and relaying detailed messages.8. Input and analyzed customer and company financial data into the computer database.9. Prepared memorandums, letters, and front desk policies.10. Maintained a high standard quality of customer service.

1. Provided excellent customer service with both pleasant and irritated customers. 2. Experienced all crew member positions such as; cashier, drive thru cashier, table (making the actual food), Grill (cooking the food), Lobby (sweeping and cleaning the areas and the bathrooms). I am willing to complete assigned tasks.