• Managed the switchboard and reception team, including recruitment and training• Carried out quarterly appraisals for team, managed overall performance • Undertook any ad-hoc administration requirements for the Administration Manager and department, processing letters, orders and dealing with external and internal telephone calls.• Sourced all non promotional stationery within a budget overseeing a reduction in cost of 20%• Sourced group Insurance for buildings, contents and up to 400 company cars• Liaised with supplier and staff, built relationships where appropriate• Maintained all documentation including claims, foreign travel certificates and bail bonds a fleet of company vehicles