Currently work on the Correspondence Operations team responsible for maintaining a robust invoice management and payment process, management of spend and budget allocation and ensuring financial MI factbases are updated accurately and maintained after each month end.I also manage the relationship with multiple third party suppliers and provide updates on statement of accounts monthly and resolving issues which can arise with accounts payable, finance and procurement

Working on the Heating Installations Quality & Control team within British Gas Services supporting with a range of process improvement initiatives, responsibility for process map documentation and conducting controls testing. I also provided insight and analysis for a range of information requirements including under guarantees and NPS reporting.

Working on adhoc requests from different parts of the business such as operational teams, debt management, etc by collecting and collating data from a variety of sourcesUsing advanced Excel, Access and SQL Query Analyzer skills to extract, analyse and present information to stakeholders

Undertaken an analytical role working on root causes of imbalance and spent 3 months managing a team of 5 agents, monitoring performance and workflow allocation

Responsible for the allocation and prioritising back office work in SAP to onshore and offshore agents. Also produced reports of outstanding and age profile of exceptions for senior management for scorecards and commentary

BSc (Hons) Business Information Technology - Sandwich Honours ProgrammeStudied various business areas including Marketing, Human Resources, Finance alongside IS modules including Database Management Systems, E-Commerce and Information Systems in the Organisation

This role formed part of the sandwich course and was a one year placement. My key responsibilities were the collation and dissemination of management information primarily using SQL server database. I also provided user support for a number of applications including Cognos Powerplay which is used to display complex information in a user friendly format using drill down reports and pivot tables.