Cheryl Smith Anderson, Dnp, Mba, Rn, Bsn Email and Phone Number

At a Glance: Energetic and dedicated Director of Clinical Operations/Process improvement professional with a keen eye for quality, cost containment, and clinical effectiveness. Provides strategic oversight of healthcare industry quality activities, finding cost savings, and making hospitals and clinics best in class. Expert in acute care hospital management, nursing clinical care, clinical process improvement, clinical research, project management, clinical information applications, and clinical value analysis. Client/Patient first mentality. Simply stated, what I do is work with all hospital/clinical service lines to assess, develop, and implement new programs and direct solid strategies to improve the total value of care. Skills: Project Management, Workflow Design, Clinical Research, Data Analysis, Regulatory Process Knowledge, Strong Communication style, Strategic Planning, and Medical/ Surgical Nursing Experience. Methodologies: Model for Improvement, (MI) Root Cause Analysis (RCA), Failure Mode Effect Analysis (FMEA), Clinical Microsystem Assessments, PDSA (Plan, Do, Study, Act), and Total Quality Management, TQM). Proficient in Microsoft Office Suite, Visio, and Advanced Excel software applications. Additional Accomplishments I’m proud of that I can bring to your organization:• Decreased CHF readmission rates by 20% at major Dallas hospital over 3-month period.• Achieved utilization and medical surgical product savings targets that averaged $3 million per hospital site.• Developed and implemented new Clinical Value Analysis programs and processes in more than 20 USA health care organizations. • Achieved 93% overall satisfaction rating in the planning and delivery of Voluntary Hospitals of America (VHA) first National Patient Safety Symposium.• Received VHA’s “Striving for Excellence Award” for developing a Physician Leadership Program, a mini-MBA curriculum for physicians assuming leadership roles.