Provided support on a variety of HR functions for over 60 employees in multiple locationsDeveloped and implemented personnel policies and proceduresAdvised and counseled managers on employee relations issuesPerformed full life-cycle recruitment for all open positionsDeveloped community relationships while promoting GSCFacilitated all new hire orientationsManaged employee leave tracking processLed the company wellness program

 Managed and led a team of up to 7 Customer Service Managers and 100 Personal Bankers for 24 Hour Banking Call Center Participated and provided input and ideas on several division committees focused on training, productivity and quality enhancement Coached and motivated teams to drive quality, productivity, retention and revenue results  Designed and delivered behavioral improvement workshops as the Coaching to Win Facilitator Designed banker tools such as loan growth team huddles and quizzes to help drive results  Analyzed and interpreted data on a daily basis using databases and excel spreadsheets to determine performance results and implement process changes

 Ran full cycle recruitment including sourcing, screening, interviewing, hiring and onboarding Call Center Personal Bankers for monthly New Hire classes Led our TLC committee comprised of several Customer Service Managers to reduce attrition and increase morale Wrote articles, edited and sponsored the department's newsletter  Designed and delivered training programs for Managers, Assistant Managers and Bankers. Managed Customer Support Specialists. Attained Top Performer of the year in 2006 as well as the Bank Officer title.

 Sourced, interviewed and hired employees, conducted skills testing and reference checks for Bank Operations, Branches, 24HR Banking, Mutual Funds and Trust departments Facilitated Sexual Harassment training classes, Diversity and New Hire Orientation sessions Coached management on proper implementation of corporate policies Planned, marketed and implemented on and off-site career fairs Wrote and coordinated advertising Counseled employees and managers through a Union displacement process

Taught 2 semesters of Human Relations courses part-time while employed at US Bank in a full-time capacityDesigned and wrote class curriculum while ensuring student engagement as well as satisfaction of course requirements

 Designed and conducted management guidebook training for 30 supervisors utilizing a PowerPoint presentation format Created pre and post-training evaluation surveys, tabulated, interpreted and reported data in a comprehensive evaluation report Designed and developed procedures for managing the benefits administration of multiple insurance carriers for clients in multiple locations Counseled clients on proper employee discipline, performance review, and termination procedures Utilized numerous recruiting techniques including researching, writing and placing extensive web postings, newspaper and radio advertisement and press releases Developed partnerships with various community organizations and colleges on a local and national level Interviewed prospective employees, conducted skills testing, background and reference checks for local skilled trades manufacturing companies