Global It Manager, D2C Business Intelligence
Benton Harbor, Michigan, Us
Led the establishment of a Global D2C BI start up organization, delivering data product strategy roadmap and MVP for new cloud-based data and reporting architecture within 4 months of program start up.Manage all deliverables of the BI team, using agile methodology, aligning to strategic imperatives, assigning user stories, removing roadblocks, and ensuring in on-time delivery of work.Mentor and inspire data engineers, analysts to work as a team to innovate, continuously improve, and deliver impactful data solutions, achieving highest employee satisfaction survey scores for team effectiveness within first year.Serve as Technical Lead of Data Engineers on design of data architecture to optimize data model and provide guidance to Data Analysts on dashboard design best practices.Established data governance policies and facilitated alignment and consolidation by 20% of core metric definitions resulting in improved data quality and reliability.Oversee production environment, ensuring >97% uptime, timely incident response, change management, DevOps, resource planning, budget management, and vendor management.